Shake Shack · 10 hours ago
IT Server Engineer
Home Office, 225 Varick Street Suite 301, New York, NY 10014
Full-time
Hybrid
Mid Level
$103K/yr - $135K/yrShake Shack is one of the fastest-growing hospitality brands committed to crafting unforgettable experiences for guests. The Server Engineer is responsible for maintaining the reliability, scalability, and security of corporate end user computing and Shack systems, collaborating across various departments to optimize the endpoint device life cycle.
Hospitality
Responsibilities
Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc
Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops
Coordinate with 3rd parties to stage and configure equipment pre-deployment
Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune
Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems
Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime
Qualification
Required
Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise
Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc
Experience collaborating with various business units including Finance, Project Management, Security, and Network teams
Proven image management experience
Hands-on experience with POS and store technology
Experience with Intune and JAMF MDM
Strong understanding of MDM concepts and processes
Practiced with Microsoft Graph and PowerShell scripting
Understanding of Azure governance and M365 licensing
Bachelor's Degree in Information Technology, Computer Science, Business, or Related Field
Precise hand/eye coordination
Basic keyboarding or other repetitive motions
Operation of heavy equipment or operation of vehicles
Lifting/pushing objects weighing over 10 lbs
Climbing and working in awkward and cramped positions
Benefits
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
Company
Shake Shack
Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation.
Founded in 2004
5001-10000 employees
H1B Sponsorship
Shake Shack has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Katherine Fogertey
Chief Financial Officer
Allison Zacher
Senior People Practices Partner
Recent News
Business Journals
2024-05-08
2024-05-05
2024-05-04
Company data provided by crunchbase