Raymond James · 1 day ago
Supervision Technical Liaison
St. Petersburg, FL
Full-time
Hybrid
Mid, Senior Level
4+ years expRaymond James is a financial services firm seeking a Supervision Technical Liaison. The role involves providing technical support, resolving complex issues, and leading onboarding efforts for new hires while maintaining communication with clients and vendors.
BankingFinancial ServicesInformation TechnologyInsuranceWealth Management
Responsibilities
Install, troubleshoot and solve complex escalated problems on a wide variety of commercial and proprietary software via remote and on-site support
Lead onboarding efforts for department new-hires, following documents steps and procedures, including the submission of access tickets specific to department team roles
Prepare laptops with standard software and account profile setups for new-hires or warranty replacements as needed, and ship them using department resources for remote associates, including other physical hardware
Perform offboarding steps for associates leaving the department
Maintain an asset inventory for in-office associate workstations and for remote associates
Assist with technology hardware issues for in-office or remote associates
Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks
Provide solutions on complex problem resolutions to support team
Use software to remote control end user computers to resolve problems
Monitor Outlook and Microsoft Teams for new problem reports and change requests in addition to troubleshooting and resolving requests within expected SLAs
Communicate technical information to department associates in a manner non-technical users may understand
Stay abreast of, and comply with, company and department policies and procedures
Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development areas
Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems
Document product problems and their resolutions in a solutions database for future analyst reference
Lead the work of others and provide training in commercial and proprietary software, provide guidance on company and department policies and procedures, facilitate workflow between departments, and lead assigned project tasks
Liaise with other Support Analysts or IT Subject Matter Experts for solutions, problem solving, or complex software requirements
Monitor the Service Now Ticketing System for Enterprise outages, and critical developments to ongoing support tickets
Create, maintain, and train on support documentation
Stay abreast of technology developments, identify potential impact to the existing technology environment, and disseminate information to appropriate entities
Identify trends in new Enterprise technology utilization, as well as research and provide our clients best practice recommendations
Meet with Product Managers to assess improvements in support of the clients
Monitor ongoing major support incidents to ensure you are following up-to-date troubleshooting procedures
Attend home office training events that are relevant to the role
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree in Computer Science, MIS or related field with a minimum of four (4) years of experience in a help desk or other technical support environment
Specialized knowledge in information technology and skills obtained through experience, specialized training, or certification to resolve complex support problems and escalated issues
Ability to install, troubleshoot and solve complex escalated problems on a wide variety of commercial and proprietary software via remote and on-site support
Experience leading onboarding efforts for department new-hires, including the submission of access tickets specific to department team roles
Ability to prepare laptops with standard software and account profile setups for new-hires or warranty replacements as needed
Experience maintaining an asset inventory for in-office associate workstations and for remote associates
Ability to troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks
Experience using software to remote control end user computers to resolve problems
Ability to monitor Outlook and Microsoft Teams for new problem reports and change requests
Experience communicating technical information to department associates in a manner non-technical users may understand
Ability to identify, research, and resolve system data integrity issues/anomalies
Experience documenting product problems and their resolutions in a solutions database
Ability to lead the work of others and provide training in commercial and proprietary software
Experience liaising with other Support Analysts or IT Subject Matter Experts for solutions
Ability to monitor the Service Now Ticketing System for Enterprise outages
Experience creating, maintaining, and training on support documentation
Ability to stay abreast of technology developments and identify potential impacts to the existing technology environment
Experience meeting with Product Managers to assess improvements in support of the clients
Ability to monitor ongoing major support incidents to ensure following up-to-date troubleshooting procedures
Experience attending home office training events that are relevant to the role
Company
Raymond James
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
10001+ employees
H1B Sponsorship
Raymond James has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO
Leadership Team
Paul Shoukry
Chief Executive Officer
James Sickling
COO - Fixed Income
Recent News
Private Banker International
2026-01-17
2026-01-16
Company data provided by crunchbase