Leesar, Inc. · 22 hours ago
Customer Exp. & Distribution Purchasing Supervisor
LeeSar, Inc. (Headquarters) - Fort Myers, FL 33901
Full-time
Onsite
Mid, Senior Level
3+ years expLeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Experience & Distribution Purchasing Supervisor to lead daily operations across their teams. This role involves providing direction and support to associates, overseeing purchasing activities, and championing the customer experience while driving continuous improvement and quality.
Health CareHealth DiagnosticsMedical Device
Responsibilities
Provide daily direction, coaching, and real-time support to Customer Experience and Purchasing associates
Assign work, balance workloads, and ensure tasks are completed accurately and on time
Train new hires and support cross-training to maintain coverage across functions
Monitor performance, provide feedback, and escalate concerns as needed
Lead daily huddles and communicate priorities aligned with departmental goals
Supervise purchasing activities including backorders, open orders, match exceptions, item adds, and stat orders
Oversee customer support operations to ensure timely, accurate, and professional responses
Review operational reports and assign follow-up actions
Ensure compliance with standard work, procedures, and documentation requirements
Support implementation of new workflows, systems, and process improvements
Manage escalated customer and member issues requiring supervisory involvement
Ensure professional, accurate, and timely communication across all customer interactions
Collaborate with internal departments to resolve service issues efficiently
Advocate for the 'voice of the customer' and identify recurring issues and improvement opportunities
Monitor KPIs and operational metrics; take corrective action as needed
Support root cause analysis and continuous improvement initiatives
Audit work for accuracy and compliance, providing coaching as necessary
Maintain high standards of documentation, quality, and process adherence
Qualification
Required
High School Diploma required
3–5 years of experience in customer service, purchasing, supply chain, or related fields
Strong communication, organizational, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Ability to work onsite and support extended hours when operational needs require
Preferred
Associate's degree preferred
Prior leadership, coaching, or supervisory experience strongly preferred
Proficiency with Microsoft Office and supply chain systems (Tecsys Elite, Workfront, GHX, Vizient DataLYNX preferred)
Benefits
On-site health clinic
Annual bonus program
An HDHP plan at zero cost for associate-only coverage
Employer contributions to HSA and cost-sharing at all coverage levels
Employer-paid disability and group life insurance
401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option
Dental
Vision
Voluntary plans
Tuition reimbursement
Professional development opportunities
Nine paid holidays
Generous PTO bank
Company
Leesar, Inc.
Since our humble beginning in 1998 LeeSar/CSF has been dedicated to increasing efficiencies, assuring quality, and creating opportunities for savings by equipping healthcare systems to perform at their best.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Boswell
President & CEO
Deborah Shad
Chief Financial Officer
Company data provided by crunchbase