Assistant Team Trainer & Quality Coach jobs in United States
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Mutual of Omaha Mortgage · 16 hours ago

Assistant Team Trainer & Quality Coach

positionIrvine, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Mutual of Omaha Mortgage is a Fortune 300 Company dedicated to serving its customers and employees with a commitment to responsible and caring values. They are seeking an Assistant Team Trainer & Quality Coach to join their Sales & Service Development team, focusing on training design, coaching, and call quality monitoring to enhance service excellence and individual growth.

BankingFinanceFinancial ServicesMortgage

Responsibilities

Review and monitor calls for compliance, accuracy, and customer experience
Provide real-time coaching and feedback to improve sales and service performance
Design and deliver engaging training sessions, workshops, and role plays
Collaborate with leadership to identify training needs and create performance improvement plans
Track performance trends and report actionable insights to management
Foster a positive, motivating, and growth-focused team culture

Qualification

Call coachingTraining designFacilitation skillsConsumer lending experienceData-drivenCommunication skillsOrganizational skillsAdaptability

Required

At least one year of call coaching experience and/or a background in consumer lending, debt settlement, or financial services
Detail-oriented, highly organized, and adaptable
Ability to meet deadlines and maintain a strong record of timeliness and attendance
1+ year of call coaching, training, or sales enablement experience
Strong facilitation and presentation skills with the ability to engage and inspire
Excellent communication and interpersonal skills
Organized, adaptable, and data-driven with a passion for continuous improvement

Preferred

Experience in consumer lending, financial services, or call center operations

Benefits

Medical, Dental, and Vision insurance
Company paid life insurance
401K with a generous employer match
Free Legal Services
Employee Loan Program

Company

Mutual of Omaha Mortgage

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Mutual of Omaha Mortgage specializes in sales, training, marketing and mortgage advisory services.
dateFounded in 2016
location
San Diego, California, USA
people-size501-1000 employees
web-link
https://www.mutualmortgage.com

Funding

Current Stage
Late Stage

Leadership Team

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Torrey Larsen
Executive Vice President
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Company data provided by crunchbase