Four Seasons Hotels and Resorts · 3 days ago
Reservations Sales Specialist
Palm Beach, FL
Full-time
Onsite
Mid Level
3+ years expFour Seasons Hotels and Resorts is a luxury hotel company committed to providing exceptional guest experiences. The Reservations Sales Specialist is responsible for selling luxury hotel services and creating individualized guest experiences through direct sales and pre-arrival engagement.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc.) and coordinate details of each booking following all reservation standards, processes, and procedures
Receive and answer all Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed
Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures
Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments
Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action
Complete pre-arrival reservation detail process including but not limited to; confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom
Support Group Room Coordinator and Guest Recognition Specialist as needed
Accepts and delivers wake up calls, messages, and faxes in a timely manner
Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner. Respond according to the crisis management plan to any resort emergency or safety situation
Qualification
Required
Must be fluent in reading, writing and spoken English
Must be able to analyze guest situations and make suggestions that meets and exceeds the guest's expectations of the hotel
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal, typing and communication skills, as well as a positive attitude
Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
Skills and ability to learn and master multiple software systems
Preferred
Luxury hotel Sales and/or Operations background preferred (minimum of 3 years)
Proven sales conversion track record a plus
Benefits
Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan and Company Match
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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