Clean Harbors · 15 hours ago
Customer Success Agent
136 Longwater Drive, Norwell, MA, 02061, US
Full-time
Onsite
New Grad, Entry Level
$17.14/hr - $39.81/hrClean Harbors is a leading environmental services company, and they are seeking a Customer Success Agent to join their team. The role focuses on providing exceptional customer service, managing customer relationships, and driving sales to meet targets.
CleanTechEnergyIndustrial
Responsibilities
Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software
Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information
Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc
Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell
Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas
Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner
Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team
Other duties as assigned
Qualification
Required
High School diploma is required
Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens
Time management, attention to details, organizational skills; Active listening; multiple concurrent software use
Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated
Ability to operate in fast-paced environment
Preferred
Prior sales experience is a plus
Benefits
Comprehensive health benefits coverage after 30 days of full-time employment
Group 401K with company matching component
Own part of the company with our Employee Stock Purchase Plan
Generous paid time off, company paid training and tuition reimbursement
Positive and safe work environments
Opportunities for growth and development for all the stages of your career
Company
Clean Harbors
Clean Harbors is a provider of environmental, energy, and industrial services, including hazardous waste disposal for companies.
Founded in 1980
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$745.38MKey Investors
Relational Investors LLC.
2025-09-25Post Ipo Debt· $745M
2014-04-04Post Ipo Equity· $0.38M
1990-03-26IPO
Leadership Team
Eric Dugas
SVP Finance Corporate Controller and Chief Accounting Officer
J
John Kermet
Senior Vice President of Inside Sales
Recent News
The Motley Fool
2025-12-03
Business Wire
2025-12-02
2025-11-05
Company data provided by crunchbase