Averro · 8 hours ago
Help Desk Technician
Bellevue, WA
Contract
Onsite
New Grad, Entry Level
$25/hr - $30/hrAverro is seeking a highly capable and motivated Help Desk Technician to support users through technical challenges and assist with requests for new applications or hardware. This role involves working on a tiered support team to assist users at the Bellevue and Everett locations.
Internet
Responsibilities
Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
Active Directory Account maintenance
Managing access to internal and external collaboration spaces
PC Lifecycle Management
Inventory Receiving & Tracking
Fulfill software requests
Business travel support
Demonstrate and assist with remote access to employees
Assisting with onboarding as assigned
Qualification
Required
A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
Supporting customers and clients both in person and remotely
Communicate openly and display respect and a desire to foster teamwork
Able to quickly learn and implement new concepts
Calm in stressful situations and able to think through those situations to find the best outcome
Customer service ability and interpersonal skills
Organizational skills
Proactive on finding areas within our process that can be improved and making these suggestions to the team
Highly adaptable with problem solving
The successful candidate will possess a high degree of trust and integrity
Preferred
Rapid deployment imaging technologies MDT and SCCM
Windows 10/11 in a domain-managed environment
General understanding of Multi-Factor Authentication methods
A general understanding of modern Information Security principles and practices
Experience with a commercial ticketing system JIRA
An understanding of desktop and laptop hardware
Benefits
Medical, dental, and vision insurance
401K
Sick leave
Employee assistance program
PTO
Paid holidays
Legal insurance
Company
Averro
Averro was founded in 2010
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Duxler
CIO/CTO
Jennifer Edson, CPA
CFO Consultant
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