Alexion Pharmaceuticals, Inc. · 20 hours ago
Implementation & Client Success Leader - Evinova
Wilmington, Delaware, United States of America
Full-time
Hybrid
Senior Level, Lead/Staff
$168K/yr - $252K/yr
8+ years expAlexion Pharmaceuticals, Inc. is a global health tech business committed to transforming patients' lives through technology and innovation. The Implementation & Client Success Leader will manage complex projects, ensuring successful delivery through planning and collaboration while building strong relationships with stakeholders.
BiotechnologyHealth CareMedicalTherapeutics
Responsibilities
Successful delivery of a large scale global complex enterprise solution resulting in high customer adoption and measurable impact for customers
Build and maintain strong, trust-based relationships with customer project stakeholders, proactively managing expectations and communication
Maintain a commercial mindset, ensuring your projects deliver value for both Evinova and customers
Champion change initiatives by following change management best practices and aligning project outcomes with strategic objectives, product releases and cross-functional teams through complex transitions
Develop detailed project plans, ensuring clear accountability, dependencies, and milestones
Deliver projects on plan and to budget
Act as the primary operational point of contact for internal and customer stakeholders on assigned projects
Own reporting and risk tracking for your projects, providing clear, accurate, and timely updates to internal leadership and customer stakeholders
Be the face of your project; willing to pick up the phone, deliver tough messages with empathy, and win customer confidence through credibility, clarity, and consistency
Operate within the bounds of relevant regulatory frameworks (e.g., GxP, 21 CFR Part 11), with a strong understanding of Clinical Operations and Clinical Development
Capture lessons learned and implement continuous improvements across the implementation and delivery function
Build and lead high-performing technical delivery teams, fostering a culture of ownership, learning, and continuous improvement
Set clear expectations, provide mentorship and direction, and create pathways for growth as the team scales with the business
Define best practices for delivery, configuration, and study validation across the team
Oversee the integration of the digital clinical trial solution with external systems, and sponsor data platforms
Guide teams through data mapping, interface design, and testing, ensuring seamless and secure data flows
Qualification
Required
Bachelors Degree in Business, Technology, Health, or a related field
8+ years of experience in the clinical trial or digital health space
Proven leadership experience in technical delivery, implementation, or solution engineering roles, ideally within the life sciences, clinical trials, or healthtech sectors
Proven experience leading technical teams responsible for implementing configurable enterprise SaaS products, ideally in digital health, or similar regulated systems
Strong track record of delivering complex client-facing technical solutions in a regulated (GxP) environment
Experience working cross-functionally with product, engineering, clinical, and commercial teams to translate customer requirements into technical implementations
Familiarity with clinical trial processes and protocol interpretation as it relates to digital system delivery
Solid understanding of clinical research systems and data workflows (e.g., EDC, EMR, CTMS, ICF)
Strong knowledge of validation and testing processes in a regulated environment
Proven ability to build, manage, and develop high-performing technical teams, including managers, engineers, and validation specialists
Exceptional stakeholder management and communication skills, with the ability to present technical topics to non-technical audiences, including sponsors and executive stakeholders
Comfortable working in fast-paced, ambiguous, or start-up environments, with the ability to drive action and scalable solution-building
Understanding of Agile delivery methodologies in technical and regulated environments
You are highly organized, solution-oriented, and tech-savvy. You have experience in managing multiple complex projects for enterprise customers and a foundational understanding of clinical operations. You thrive in customer-facing roles and are passionate about improving healthcare through technology
Benefits
Qualified retirement programs
Paid time off (i.e., vacation, holiday, and leaves)
Health, dental, and vision coverage in accordance with the terms of the applicable plans
Company
Alexion Pharmaceuticals, Inc.
Alexion, AstraZeneca Rare Disease is focused on pioneering new possibilities for the rare disease community.
1001-5000 employees
H1B Sponsorship
Alexion Pharmaceuticals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (57)
2023 (51)
2022 (29)
2021 (27)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$5.8M2020-12-12Acquired
1999-02-12Post Ipo Equity· $5.8M
1996-02-29IPO
Leadership Team
Frederic Chereau
SVP, Strategy and Business Development
Imran Shakur
Director, IRT and Technology Lead
Recent News
BioWorld Financial Watch
2026-01-17
bloomberglaw.com
2025-12-20
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