Delta Dental Ins. · 1 day ago
Process Improvement Coordinator (Provider Onboarding)
Alpharetta, GA, United States
Full-time
Onsite
Mid Level
$80K/yr - $174K/yr
4+ years expDelta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees and their families. The Process Improvement Coordinator is responsible for identifying and executing large-scale process improvement opportunities, driving issue resolution, and participating in cross-functional project teams.
Health CareHealth InsuranceInsurance
No H1B
Responsibilities
Leads or participates in large-scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs
Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status
Analyzes and identifies opportunities for business or system process improvements and develops initiatives to address identified opportunities
Manages communication, collaboration and co-operation amongst cross-divisional stakeholders including Senior Executive leaders
Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives
Responsible for building and maintaining a strong knowledge base in assigned areas of expertise
Lends technical and functional systems-specific knowledge throughout the end to end process
Participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements
Qualification
Required
4+ years professional experience with Bachelor's degree
Strong analytical skills and can perform extensive data and root cause analysis
Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration)
Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration
Ability to develop, implement, and maintain analytical tools and models
High level of knowledge of contract/policy processing concepts, policies, guidelines and systems
Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology
Ability to effectively adapt to change and is comfortable handling risk and uncertainty
High level understanding of process flows and can identify roadblocks and devise solutions to improve processes
PC literacy; MS Office skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word & Excel skills
Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations
Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team
Preferred
Experience with Power BI, Jira, Miro
Six Sigma Green Belt Certification
Benefits
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Goldman
VP, Infrastructure & Operations
Ben Sieke
Director, Talent Development and Learning
Recent News
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