Chase · 1 month ago
Software Engineer III - Java Full Stack Tech Support Management
8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. They are seeking a Software Engineer III who will support a spring boot-based framework and ensure client success by managing day-to-day operations and addressing client escalations.
BankingFinancial Services
Responsibilities
Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction
Collaborate with internal stakeholders and partners to maintain service level and delivery obligations
Be an active participant in the refinement and growth of our product and services
Identify and clear any roadblocks while monitoring performance and issue resolution with internal partners
Ensure training and product knowledge transfers are conducted as required
Contribute to product documentation and knowledge-based articles and maintain them to help customers resolve issues without further escalation
Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product
Qualification
Required
Bachelor's degree in computer science or related technical field is preferred
Formal training or certification on software engineering concepts and 3+ years applied experience
Tech Support management background with Java and Spring knowledge is strongly preferred
Any experience and/or knowledge of cloud computing, Spring Boot, Kafka, databases, and middleware technologies is a plus
Strong communication skills to partner effectively with cross-functional stakeholders
Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment
Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Strong documentation and reporting skills
True passion for making a frictionless product support process while being obsessed with the client experience
Preferred
Exposure to cloud technologies – AWS and Kubernetes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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2026-01-18
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