Wireless CCTV LLC · 23 hours ago
Customer Service Representative - Monitoring
Richardson, TX
Full-time
Onsite
Entry, Mid Level
$0/hr - $21/hr
2+ years expWireless CCTV LLC is a market leader in mobile surveillance systems, seeking a Customer Service Representative - Monitoring. This role involves analyzing alarm activity, identifying patterns, and implementing adjustments to improve system accuracy while collaborating with internal teams and monitoring partners.
InternetMobileWireless
No H1B
Responsibilities
Monitor alarm activity to identify false or nuisance alarms and analyze trends
Investigate root causes and implement system adjustments to improve alarm accuracy
Collaborate with field technicians, monitoring partners, and end users to fine-tune system settings
Maintain accurate monitoring records and system documentation
Support system audits to ensure compliance with company standards
Prepare and maintain reports on alarm performance and reduction efforts
Qualification
Required
High school diploma or equivalent required
Minimum of 2 to 4 years of previous B2B customer or technical support experience required
Previous experience with help desk ticketing applications required
Intermediate knowledge of Microsoft Office, e-mail and related computer software required
Effective active listening skills and interpersonal skills required in order to resolve customer issues and escalations
Excellent communication skills, both verbal and written, required
Strong problem-solving skills, analytical, and demonstration of a proactive approach to addressing customer needs
Strong time management, organization and problem-solving skills required
High attention to detail and follow-through required
Must be able to work overtime in evenings, weekends and/or holidays on rotational basis
Candidates must already have a work authorization that would permit them to work in the US
Preferred
Associates degree in Business or related discipline preferred
Certification or formal training in alarm reduction skills preferred
Previous monitoring and/or alarm reduction specialist experience preferred
Benefits
Company provided medical, dental, vision, short-term disability and life insurance plans.
10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
401k Plan with Company match of up to 4% and immediate vesting.
Company
Wireless CCTV LLC
Formed in the UK in 2001, WCCTV is the global leader in manufacturing and supplying mobile video surveillance products specifically engineered to operate via cellular networks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$108.01MKey Investors
LDC
2026-01-05Acquired
2021-03-01Private Equity· $41.79M
2007-04-23Series A· $66.22M
Recent News
2026-01-11
GlobeNewswire
2026-01-07
2026-01-05
Company data provided by crunchbase