Kaizen Technologies · 23 hours ago
Salesforce Service Cloud Architect
United States
Contract
Remote
Mid, Senior Level
4+ years expKaizen Technologies is seeking a Salesforce Service Cloud Architect to lead the solution design and technical architecture of enterprise Service Cloud implementations for global clients. This role involves architecting and designing end-to-end Salesforce Service Cloud solutions and leading Contact Centre Transformation initiatives.
ComputerInternetSoftware
Hiring Manager
Noel Martin
Responsibilities
Architect and design end-to-end Salesforce Service Cloud solutions, including case management, omni-channel, CTI, chat, messaging, and digital engagement
Own the Service Cloud technical architecture, providing hands-on leadership for Contact Centre Cloud implementations
Lead and deliver Contact Centre Transformation initiatives within the last 4 years, modernizing customer service platforms, processes, and agent experiences using Salesforce Service Cloud
Design scalable multi-org and multi-region Salesforce architectures with appropriate governance, security, and sharing models
Lead integrations with external systems using APIs, middleware, and event-driven architectures
Ensure strong data modelling, performance optimization, security, and compliance aligned with enterprise standards
Define architecture standards, best practices, and deployment strategies across Service Cloud programs
Design and guide analytics using Salesforce Reports, Dashboards, and CRM Analytics to support service operations
Act as a trusted advisor in client discussions, workshops, and design reviews, clearly articulating technical solutions to business and IT stakeholders
Qualification
Required
Salesforce Architect Certification (Required)
Proven experience as a Salesforce Service Cloud Technical Architect on large-scale, enterprise implementations
Strong hands-on experience with Contact Centre Cloud and omni-channel service solutions
Demonstrated experience leading Contact Centre Transformations in the last 4 years
Deep expertise in Salesforce core platform architecture (Service Cloud, Sales Cloud)
Experience leading Service Cloud implementations or migrations from legacy contact centre or CRM platforms
Excellent verbal and written communication skills with strong client-facing exposure
Preferred
Experience in the Education domain (student services, support portals, case management)
Exposure to offline or mobile-first service solutions
Company
Kaizen Technologies
Kaizen Technologies has been providing superior information technology talent and solutions to private and public sector clients.
201-500 employees
H1B Sponsorship
Kaizen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (38)
2023 (54)
2022 (47)
2021 (42)
2020 (48)
Funding
Current Stage
Growth StageCompany data provided by crunchbase