JPMorganChase · 1 week ago
Senior Associate, Card CX Strategic Initiatives and Solutions
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Senior Level
$104K/yr - $165K/yr
5+ years expJPMorganChase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals. As an Associate in Strategic Initiatives and Solutions, you will support the execution of customer experience strategies for the Card & Connected Commerce businesses, collaborating on projects that address customer pain points and improve journey performance.
Asset ManagementBankingFinancial Services
Responsibilities
Support the integration of CX principles into strategy development, roadmap planning, and execution
Apply a product owner mindset to help translate customer insights into actionable solutions
Contribute to special projects that address business challenges and evolving customer needs
Develop knowledge of the card business and financial services to inform decision-making
Use analytics tools to gather and synthesize customer insights, including AI-driven tools and journey analytics
Assist in monitoring and reporting on the effectiveness of CX initiatives, using data to refine strategies
Collaborate with cross-functional teams to ensure efficient delivery of solutions
Communicate findings and recommendations clearly to stakeholders
Adapt to ambiguous environments and demonstrate a willingness to learn new areas
Qualification
Required
Bachelor's degree required
Minimum 5 years of experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data-driven industries
Experience supporting cross-functional projects and working in collaborative environments
Proficiency in analytics, including experience with AI-driven tools, sentiment analysis, or journey analytics
Strong problem-solving and organizational skills
Excellent communication and stakeholder engagement abilities
Ability to learn quickly and adapt to changing priorities
Preferred
Experience with journey mapping, customer intelligence, or solution delivery is a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase