Staples Canada · 1 week ago
Senior Director Category Operations
Framingham, MA, United States
Full-time
Onsite
Director/Executive
10+ years expStaples Canada is a leading office supply retailer, and they are seeking a Senior Director Category Operations. This role involves overseeing operations and driving transformation of post-sale operations for various category lines of business, while leading a team and partnering with Sales and service providers.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Lead a team of operations leaders with responsibility over post-sale implementation and operations for Staples' category lines of business (Facilities, Breakroom, Furniture, Print, Stockroom)
Partner with Merchandising to oversee third party service provider relationships, performance, cost to serve
Drive transformation initiatives that improve service, cost efficiency, customer experience, and sales productivity
Oversee the operations tech stack, ensuring operators have the tools, systems, and processes to effectively and efficiently manage their work
Continuously develop and cultivate talent within the operations leadership team and build frameworks for talent development across the broader organization
Serve as a leader of leaders over several post-sale operations and support teams
Responsible for ongoing maintenance of org design, role mandates, and role mix
Foster a culture of continuous improvement and professional development within the team through formal and informal
Ensure effective communication and alignment within the sales team and across other departments
Qualification
Required
10+ years of experience in sales or a related field AND 5+ years in a management role
Bachelor's degree in Business Administration, Sales, Marketing, or a related field
Proven experience in managing operations and developing strategies
Strong understanding of sales processes, market dynamics, and customer relationship management
Experience with sales and operations technology and CRM systems
Experience implementing and managing systems (both proprietary and third party)
Preferred
12+ years of experience in sales or a related field AND 8+ years in a management role
Master's degree in Business Administration or a related field
Experience in a similar industry or market segment
Demonstrated ability to lead cross-functional teams and projects
Familiarity with Staples' category product offerings, the B2B sales process, and go-to-market strategy
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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