SpecterOps · 19 hours ago
Sr. Technical Account Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $160K/yrSpecterOps is searching for a Technical Account Manager to support the BloodHound Enterprise team. The role involves guiding customers to maximize the value of BloodHound Enterprise through onboarding, training, and ongoing engagement, while also advocating for customer needs within the company.
Cyber SecurityInformation TechnologyNetwork SecurityTraining
No H1B
Responsibilities
Consult with customers to understand use cases and desired outcomes
Onboard, train, and enable new BHE customers to ensure a smooth start
Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security
Drive effective communications with customers and internal teams
Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition
Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention
Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues
Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design
Develop solutions or prototypes that improve customer value recognition, leading towards developing new features
Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers
Qualification
Required
Experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities
Experience with BloodHound Community Edition or BloodHound Enterprise
Ability to maintain an account book of business
Basic understanding of scripting languages such as PowerShell or Python
Experience utilizing REST APIs to solve business problems
Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques
Ability to successfully complete a criminal background investigation
Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas
Travel: up to 15% within region
Preferred
Experience in penetration testing and/or administering Active Directory or Azure
Demonstratable skill in describing and explaining Active Directory/Entra attack tradecraft
Experience with JSON data formatting and containerization platforms
Experience providing consultation services to companies in context of
Benefits
Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
Flexible time off policy
13 paid holidays annually
401(k) with up to 4% company match
Stock Options & bonuses
Remote work: $1,500 new hire allowance to set up home office
$500 annual home office allowance after first year
$150 monthly cell phone and internet reimbursement
$5,000 annual professional development allowance
$5,250 towards continuing education or student loan repayment
$1,200 annual budget for lifestyle, wellness, pet insurance and more
A one-time $10,000 benefit towards family planning
In person and virtual employee events throughout the year
And of course, company swag!
Company
SpecterOps
SpecterOps is a cybersecurity company that provides services and training solutions to help enterprises defend against attacks.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$142.17MKey Investors
Insight PartnersBallistic VenturesDecibel Partners
2025-11-24Series B· $30M
2025-03-05Series B· $75M
2023-07-11Series A· $8.5M
Leadership Team
David McGuire
CEO
Jason Frank
Chief Operations Officer
Recent News
2025-11-27
Help Net Security
2025-10-20
Company data provided by crunchbase