Adoreal · 10 hours ago
Front Office Coordinator- Plastic Surgery
Washington, District of Columbia, United States
Full-time
Onsite
New Grad, Entry LevelAdoreal is a fast-growing vertical SaaS company that partners with cosmetic surgery clinics nationwide. They are seeking a Front Office Coordinator to provide exceptional customer service, manage patient records, and perform various front office duties in a dynamic plastic surgery surgical suite.
BeautyPersonal HealthWellness
Responsibilities
Triage patient inquiries and concerns to determine the appropriate party for follow-up; route inquiries, concern to the appropriate party/department, i.e., Patient Care Coordinator, doctors, etc
Manage fax communication, direct incoming faxes to the appropriate party / department /file
Patient follow up- no show and cancelled appointments
Update patient reward programs, process reward coupons- Brilliant Distinctions
Keep lobby and retail areas clean, stocked and promotional items current
Keep reception TVLoop information up-to-date and turned on during office hours
Admin tasks: Manages filing, scanning, shredding, faxing, copying, mailing, data entry; preparingand printing of office documents
Room patientswhen needed, inform providers when patients are ready to be seen
Room turnover, cleaning exam rooms when needed
Coordinate inventory and ordering of front office supplies
Prepare pre-operative packets- organizing pre-op clipboard packets, complete lab requisitions, reviewing packets for completing and signatures and scanning all packets to patient record in PMS. Scanning- DI cards, insurance cards, billing slips and other documents as needed
Qualification
Required
Must have a strong work ethic and direct patient care experience
Be detail-oriented
Possess excellent communication skills
Be able to effectively manage multiple simultaneous tasks while maintaining a high level of care
Demonstrates accuracy and thoroughness
Manages difficult or emotional patient situations
Responds promptly to customer needs
Solicits patient feedback to improve service
Responds to requests for service and assistance
Meets commitments
Focuses on solving conflict, not blaming
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Contributes to building a positive team spirit
Puts the success of the team above own interests
Able to build morale and group commitments to goals and objectives
Supports everyone's efforts to succeed
Uses appropriate language in the office
Provides proper greetings and communications with patients
Company
Adoreal
Adoreal is a beauty tech company that offers a personal care guidance platform for users undertaking beauty treatments.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.35M2024-10-09Series Unknown· $7.35M
Leadership Team
Thomas Fuller
Chief Executive Officer, Board Director
Company data provided by crunchbase