Domestic & General · 4 days ago
Account Director
Norwalk, CT
Full-time
Hybrid
Lead/StaffDomestic & General is a company with a 100-year legacy, currently looking to expand its operations. The Account Director will manage the successful delivery of client initiatives, ensuring projects are completed on time and within budget while maximizing value for both the company and its clients.
Information TechnologyInsurance
Responsibilities
Manage end-to-end delivery of client initiatives across assigned accounts, acting as the primary client contact for all tactical delivery-related matters
Develop, maintain, and drive long-term profitable relationships with key client contacts, identifying and delivering new sales opportunities from within allocated clients
Act as the primary client contact for all tactical delivery-related matters
Partner with Client Relationship Leads on strategy-to-execution handoff and communication, providing delivery insights and performance updates to support renewal, upsell, and cross-sell conversations
Provide delivery insights and performance updates to Client Relationship Leads to support renewal, upsell, and cross-sell conversations
Coordinate across internal delivery teams to align priorities and resource allocation and influence initiative scoping to align with D&G’s scalable delivery preferences
Track initiative progress using workflow tools, surfacing risks and blockers early
Ensure scope, budget, and timelines are clearly defined and maintained throughout
Influence initiative scoping to align with D&G’s scalable delivery preferences
Lead the launch of new clients, ensuring delivery aligns with D&G’s ways of working and limits configuration to support scalability
Support client implementations and product launches, including validation of configuration and new functionality as required
Support internal governance processes including approval gateways and cross-functional check-in, and report progress regularly to internal and external stakeholders with clarity and accountability
Report progress regularly to internal and external stakeholders with clarity and accountability
Continuously seek opportunities to improve delivery efficiency, repeatability, and quality
Raise the profile of D&G through developing new relationships in all areas of allocated clients and industry networking
Analyse and report on performance on aspects of business performance, delivering new initiatives effectively and efficiently to maximize subscription revenue
Liaise with all relevant D&G functions to ensure that projects and activities are collaborative, exceeding and managing client expectations
Qualification
Required
Solid experience managing complex client programs across multiple business functions
Strong understanding of commercial trade-offs and prioritisation logic
Expertise in managing interdependent initiatives in a multi-client environment
Ability to translate strategic priorities into actionable delivery roadmaps
Familiarity with Agile and Waterfall project management methodologies
High attention to detail while maintaining strategic oversight
Experience working with cross-functional teams in a matrixed environment
Comfortable using or adopting tools such as Jira or Confluence for initiative tracking
Demonstrated success in client-facing roles requiring diplomacy, adaptability, and resilience
Preferred
Knowledge of warranty, home-services, insurance or subscription businesses is a plus
Awareness of industry trends, client strategies, and competitor activity to inform delivery planning and prioritisation
Company
Domestic & General
Domestic & General specializes in warranty and insurance services.
Founded in 1912
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Abu Dhabi Investment Authority
2025-12-02Acquired
2019-07-10Private Equity
Leadership Team
Gayle Terry
Chief Marketing Officer
Janel McNuckle, PHR, SHRM-CP
HR Business Partner
Recent News
2025-12-02
Company data provided by crunchbase