Lifepoint Health® · 23 hours ago
Technical Analyst II
850 W Baraga Ave, Marquette, MI, 49855, US
Full-time
Onsite
Entry, Mid Level
2+ years expLifepoint Health is a leader in community-based care, and they are seeking a Technical Analyst II to support incident resolution and requests at UP Health System – Marquette. The role involves diagnosing issues, providing end-user support, and escalating complex problems as necessary.
Health CareHospitalMedicalRehabilitation
Responsibilities
Enters support requests into tracking system and assigns ticket number
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response
Diagnoses, resolves and closes customer issues according to service level guidelines for basic and complex incidents and requests
Promptly escalates issues to higher level technical support or management when necessary
Provides end-user desktop training and minor hardware/peripheral repair as appropriate
Provides support desktop operating systems and assists with account access, password resets, and user access privileges
Identifies and analyzes trends in incidents and requests and provides feedback to more senior personnel, if warranted
Provides after hours and on-call support as needed
Qualification
Required
High school diploma or equivalent
2 years previous IT experience required
Valid driver's license in State of Michigan required
CompTIA A+
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
Must be able to work in a stressful environment and take appropriate action
Preferred
Associate's degree
Benefits
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
And much more...
Company
Lifepoint Health®
Lifepoint Health is a leading healthcare provider that serves patients, clinicians, communities and partner organizations across the healthcare continuum.
1001-5000 employees
H1B Sponsorship
Lifepoint Health® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.9B2024-05-09Debt Financing· $800M
2023-09-29Debt Financing· $1.1B
2018-07-23Acquired
Leadership Team
Jason Zachariah
Chief Operating Officer/EVP
Jennifer Peters
Executive Vice President Chief Administrative and Legal Officer
Recent News
HospitalManagement.net
2026-01-09
2026-01-07
Company data provided by crunchbase