MidCountry Bank · 2 days ago
Deposit Operations Manager
Bloomington, MN
Full-time
Hybrid
Senior Level
5+ years expMidCountry Bank is responsible for delivering exceptional deposit operations services. The Deposit Operations Manager will oversee the performance of the deposit operations team, ensuring compliance with regulations and implementing process improvements.
FinanceFinancial ServicesFinTechInformation Technology
Hiring Manager
Lisa Dahlin, PHR
Responsibilities
Optimize team talents by providing leadership and coaching to individuals by: Establishing clear goals that tie to the vision and mission of the business
Determine staffing needs; Recruit, hire and onboard talent
Document and conduct annual performance review process duties on time
Conduct ongoing one on one coaching sessions
Managing employee performance issues in a timely manner and adhering to employment policies
Participate in leadership training opportunities and apply learnings
Oversee the functionality of Deposit Operations, including cash management in order to: Ensure the timely processing and support of all deposit products, services and ancillary products/services including but not limited to checking, savings, CD, IRA, EFT, HSA, Safe Deposit Boxes, ACH, Wires and Cash Management processes
Achieve satisfactory audits and compliance reviews by ensuring ongoing compliance with Federal and State regulatory guidelines and adherence to established policies and procedures. Ensure findings are addressed timely and thoroughly
Implement departmental process improvements and/or cost savings
Understand and manage department priorities and team workloads
Provide adequate and appropriate training to effectively complete all tasks
Monitor services offered and recommend changes, updates and department restructuring as necessary
Ensure delivery of high-quality service by team members to internal and external customers
Manage or assist with system upgrades and roll outs of new products and services by: Partnering with all applicable departments
Focusing on efficiency
Developing scalable processes
Acting as Project Representative to implement, test and train new products affecting the Deposit Operations team
Working with processor, Fiserv, to determine appropriate spec changes involved
Verifies data before and after Bank-initiated projects and assists with other tasks concerning mergers/projects as assigned
Monitor performance of new products/services to ensure ongoing success
Represent Deposit Operations Department by serving as liaison between all other internal departments: Attend communication meetings and/or participate in onsite visits to other bank team members
Provide guidance and support to bank team members
Serve as a team player and promote a positive attitude
Evaluate various risks in comparison to controls and provide guidance to all business lines
Serve on various Bank committees
Support Corporate Objectives by: Reviewing and assuring implementation of procedures align with bank policies and regulatory requirements
Measuring effectiveness of existing procedures by consistent, on-going function review in order to recommend process improvements and integration of necessary controls
Completion of ongoing risk assessments and management of appropriate controls
Meeting or exceeding budgeted and forecasted financial performance goals
Validate invoices and reconcile with current pricing contracts
Determining appropriate staffing levels and ensuring these levels are met
Maintain integrity of deposit data in systems through participation in the IT Steering Committee, providing system change approvals of deposit data, and ensuring appropriate user access controls for deposit systems
Administer fraud events and provide deposit operations expertise to respond to and prevent fraud
Assist Director of Operations in developing a Deposit Operations strategic plan and implementing programs to support division’s goals (financial, quality, customer service, operational efficiency, etc.) by: Participating in the development and implementation of goals, objectives, policies, compliance and priorities for Deposit Operations
Successful implementation of eCommerce portion of Deposit Operations strategic plan
Preparing routine reports (financial, quality, customer service, operational efficiency, etc.) to be reviewed by the CFO and other business unit managers that describe the department’s ability to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Qualification
Required
Bachelor's Degree or equivalent progressive experience
5-8 years of experience in Deposit Operations with at least 2 years of leadership experience
Preferred
8-12 years of experience in Deposit Operations with at least 4 years of leadership experience
Accredited ACH Professional
Benefits
Health Insurance with two medical plan options as well as dental and vision options.
Employer matched 401(k) plan.
Company-paid life insurance, AD&D and short and long-term disability. Team members can also purchase additional life and AD&D insurances.
Paid Time Off and all Federal holidays observed.
Company
MidCountry Bank
MidCountry Bank offers savings and investment options for its customers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Steve Meads
President & CEO
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