Moon · 1 day ago
Implementation Manager
United States
Full-time
Remote
Senior Level
5+ years expMoon is an ambitious and independent stealth SaaS company focused on transforming the entrepreneurial experience through innovative solutions. The Implementation Manager will be responsible for the successful onboarding of new enterprise manufacturers, managing the implementation lifecycle, and optimizing processes using AI tools.
Computer Software
Responsibilities
Manages the end-to-end implementation lifecycle for new clients (Vesta and Moon accounts). This includes technically developing and configuring client-specific Product Catalogs, setting up their specific material finishes, hardware, and pricing logic to ensure everything works correctly in the software
Owns the maintenance and expansion of the internal Master Library. Responsible for keeping the library organized and up-to-date to serve as a high-quality foundation for new customer instances, enabling rapid "copy/edit" deployment and reducing setup time
Manages the library of 3D assets, ensuring the proper organization of both manufacturable components and non-manufacturable items (e.g., decor and props). Additionally, oversees the creation and maintenance of partner supplier catalogs (such as accessory providers) to ensure these resources are globally accessible to all design customers on the platform
Actively identifies bottlenecks in the onboarding workflow and implements solutions to increase speed and accuracy. This includes researching and utilizing AI tools to automate data entry, validation, and catalog creation processes
Develops and delivers training programs to educate customers on platform utilization, ranging from initial design workflows to self-sufficient catalog maintenance
Oversees timelines and deliverables for multiple concurrent implementations. Monitors the implementation capacity and determines when additional resources or structural changes are required to support customer growth
Qualification
Required
The ideal candidate will have worked within the cabinet software and woodworking software industry for 5+ years with experience implementing customer
Experience in customer service and customer collaboration
Preferred
Bachelor's degree or higher is preferred
Company
Moon
At Moon, we’re building a platform to help the world pursue its biggest dreams and to build the world's best companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase