Matrix One · 2 days ago
Customer Success Engineer - Medical Device Compliance
Boise, ID
Full-time
Onsite
Entry, Mid Level
2+ years expMatrix One is a leading provider of software solutions for medical device companies, helping them manage regulatory and quality compliance with ease. The role of Customer Success Engineer involves engaging with customers to understand their needs, providing pre-sales support, guiding onboarding, and enabling ongoing customer success while collaborating with internal teams.
Health CareInformation TechnologyMedical DeviceQuality AssuranceRisk ManagementSoftware
Responsibilities
Customer engagement & discovery Partner with medical device companies in consultative discussions to deeply understand their processes, goals, and challenges. You'll be their trusted guide, helping them see how our solutions fit their unique needs
Pre-sales support Join discovery conversations with prospective customers, asking the right questions to uncover their pain points and demonstrating how we can help them succeed
Onboarding & adoption Guide new customers through implementation, celebrating wins with them as they adopt the platform and realize quick value. You'll be the friendly, knowledgeable voice that makes the experience smooth and confidence-building
Ongoing customer enablement Become the go-to problem-solver for functional questions, configurations, and best practices. You'll build genuine relationships while helping customers get maximum value from the platform
Collaboration with internal teams Bring customer insights and stories back to product, consulting, and leadership teams — you'll be the voice of the customer, influencing how we build and improve
Qualification
Required
2–5 years of experience in the MedTech environment (RA/QA, R&D, or project management) — this is essential
Basic understanding of coding concepts (HTML, JSON, or similar)
Bachelor's or Master's degree in R&D, MedTech, Regulatory Affairs, or equivalent experience
You genuinely enjoy people. Customer calls energize you rather than drain you. You're naturally curious about others' challenges and motivated to help them succeed
You're a relationship builder. People feel comfortable opening up to you. You ask great questions, listen actively, and build trust quickly
You find joy in problem-solving for others. There's nothing more satisfying than that moment when a customer says 'that's exactly what I needed!'
You communicate with clarity and warmth. You can translate complex technical and regulatory concepts into practical guidance that makes people feel confident, not overwhelmed
You have positive energy and good vibes. You bring enthusiasm to your work and make interactions enjoyable for customers and colleagues alike
You're consultative, not just reactive. You dig deeper to understand the real issue, offer proactive guidance, and genuinely advocate for customer success
Benefits
Competitive salary package and benefits
Full flexibility to work 100% remotely
Yearly company events in changing international locations
Clear growth path: Start by mastering customer success, then expand your impact through strategic customer partnerships, account ownership, and business development as you build expertise and relationships
Structured mentorship from experienced leaders who will invest in your development
Direct exposure to international MedTech clients across the full product lifecycle
A supportive global team that values collaboration, authenticity, and shared success
Company
Matrix One
Matrix One is a global software leader helping innovative Medical Device companies remain focused on developing safer products faster.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-06-16Acquired
Leadership Team
Eric Horesnyi
CEO
Recent News
Business Wire
2026-01-06
Company data provided by crunchbase