Customer Advocate- Exception Handling jobs in United States
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TEKsystems · 4 months ago

Customer Advocate- Exception Handling

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$52K/yr - $52K/yr
date3+ years exp

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Advocate specializing in Exception Handling for mortgage loans. The role involves re-processing loans that have been rejected, providing excellent customer service, and maintaining communication with borrowers and loan officers.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Excellent Customer Service. The Customer Advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor
The Customer Advocate is required to provide periodic status updates, and timely return all incoming inquiry calls
The Customer Advocate is responsible for noting all communication and statuses in the Loan Operating System
This role will require you to maintain a pipeline of around 25-30 loans that will need to be re-processed
Outbound calls will be required to borrowers, loan officers, and underwriters to obtain missing information

Qualification

FHA loan processingVA loan processingConventional loan processingCustomer serviceAttention to detailCommunication skillsOrganizational skillsFast-paced environment

Required

3-5 years of experience doing work with FHA, VA, and conventional loans
3-5 years of loan processing experience
Outstanding communication and customer service skills
Excellent attention to detail
Well versed in the mortgage process flow and established SLA's
Highly skilled on the phone, very organized and able to handle the overall customer experience with outstanding service
Work in a fast paced environment

Benefits

Full health benefits
401K

Company

TEKsystems

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Glassdoor3.9
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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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