LINGA · 12 hours ago
Technical Support Representative
Naples, FL
Full-time
Hybrid
New Grad, Entry LevelLINGA is a cloud-based platform designed to support restaurants and retail businesses in streamlining operations and achieving growth. They are seeking a Technical Support Representative to provide customer support, diagnose technical issues, and ensure customer satisfaction through effective troubleshooting and guidance on the company's products.
Information TechnologySoftware
Responsibilities
Providing customer support
Diagnosing technical issues
Offering solutions to ensure customer satisfaction
Handling troubleshooting
Guiding users on understanding the company's products
Working alongside the technical and customer service teams to resolve inquiries effectively and promptly
Qualification
Required
Strong skills in Customer Support and ensuring high levels of Customer Satisfaction
Proficiency in Technical Support and Troubleshooting to address and resolve technical issues
Excellent Analytical Skills to diagnose and solve problems logically and efficiently
Strong communication and interpersonal skills to interact professionally with customers and team members
Ability to work collaboratively in an on-site team environment
High school diploma or equivalent required
Preferred
Experience in hospitality or retail technology is a plus
Familiarity with cloud-based systems and payment solutions is advantageous
Additional certifications in technical support or customer service are desirable
Company
LINGA
LINGA® is a cloud-based business platform designed to help restaurants and retail businesses operate and grow with ease.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-09-26Acquired
Leadership Team
Daymion Phelps
Vice President of Sales at Linga, a subsidiary of PNC Bank
J
James F. Brown
Chief Operations Officer
Recent News
2025-08-21
Company data provided by crunchbase