Midland Credit Management, an Encore Capital Group Company · 2 days ago
Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26)
VA - Roanoke
Full-time
Onsite
Entry Level
1+ years expMidland Credit Management, an Encore Capital Group Company, is seeking an Account Manager responsible for negotiating secure payment arrangements with consumers. The role involves maintaining accurate documentation and communicating regularly with consumers to resolve account obligations in accordance with company policy.
Financial Services
No H1B
Responsibilities
Continuously develop and improve dynamic communication skills through consistent and frequent Managerial coaching and feedback
Enhance communication skills by negotiating with consumers by phone to establish payment arrangements in accordance with company policy and company values
Utilize company technology to manage consumer interactions
Qualification
Required
High School Diploma, GED, or equivalent work experience
English
1 - 2 years customer service and/or sales PC skills
Basic PC skills
Ability to apply basic mathematical applications
Preferred
Bachelor
Bilingual - English / Spanish
1 - 2 years in collections, financial services or call center environment
Dialer or AS400 technology experience
Proficiency with MS Office
Benefits
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
Company data provided by crunchbase