Humana · 1 day ago
Consumer Service Operations Representative
United States
Full-time
Remote
Entry Level
$40K/yr - $52K/yr
2+ years expHumana is committed to putting health first and is seeking a Consumer Service Operations Representative to join their team. This role involves providing support to members and providers, handling inquiries about benefits, and ensuring a positive member experience through effective communication and relationship-building.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Engage with members on inbound calls to assess eligibility for programs like the Medicare Savings Program
Help members understand state and federal benefits that can improve their quality of life
Listen with empathy and demonstrate care in all interactions
Utilize critical thinking to evaluate member needs, identify appropriate resources, and resolve issues
Build strong relationships with members by showing respect, patience, and clarity in every conversation
Accurately enter information into multiple systems while multitasking
Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence
Thrive in a fast-paced, member‑focused environment with shifting priorities
Qualification
Required
2+ years of customer service experience, including data entry
Strong verbal, written, and listening skills
Comfortable navigating multiple systems and learning new technology
Proficient in Microsoft Outlook and Word
Adaptable and open to change in a dynamic environment
Preferred
Bilingual English/Spanish
Experience in healthcare or social services
Previous inbound/outbound call center experience
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Nwando Olayiwola
Chief Health Equity Officer & Senior Vice President
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase