Barnes · 20 hours ago
Customer Service Rep
Brecksville, OH
Full-time
Onsite
Entry Level
2+ years expBarnes is seeking a highly motivated and customer-focused Customer Service Representative to join their dynamic team. This role is critical to delivering exceptional service and support to customers, managing interactions, and resolving inquiries efficiently to enhance overall customer satisfaction.
AerospaceIndustrialMachinery ManufacturingManufacturing
Responsibilities
Respond to electronic requests for customer and field personnel (phone, email)
Process orders and closing opportunities in the ERP and CRM systems
Follow Up on Quotes/Drive Sales, supporting digital marketing efforts, by communicating with customers/potential customers digitally
Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns
Process returns and / or issue credits. Handle special customer requirements
Process PO requests/Invoices via specific portals, EDI
Enter customer complaints/positive feedback into the customer feedback log. Process any follow-up, as necessary
Distribute incoming and process outgoing mail
Maintain files for customers, orders, returns, and electronic invoices
Process Accounts Receivables, as directed
Identify, implement, and sustain process improvements
Other related duties and projects as assigned
Acts in alignment with the company Code of Business Ethics and Conduct
Qualification
Required
2 years' experience in customer service
Able to interact with customers, field sales, internal and distribution personnel
Experience with ERP systems
EDI, Customer specific portals (i.e. Ariba)
Familiar with customer order entry process in a manufacturing environment
Able to work within a teamwork environment
Able to work independently on assigned tasks, with minimal direct supervision
Able to plan, organize, and prioritize multiple tasks
Detail oriented
Results oriented and goal driven, with a focus on customer satisfaction
Strong Microsoft Office skills (Word, Excel, Power Point, Outlook)
High School Diploma or equivalent
Preferred
Associates or Bachelors degree
Company
Barnes
Barnes is an industrial and aerospace manufacturer that develops automation solutions and applied technologies.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-10-07Acquired
1978-01-13IPO
Leadership Team
Stefan Kruppa
Dr.-Ing./Vice President R&D, Molding Solutions
Patrick J. Dempsey
Executive Vice Chairman
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