Macy's · 18 hours ago
Digital Customer Care Advocate - Hybrid shift - Mid Shift with weekends
9111 Duke Boulevard, Deerfield Township, OH, 45040, US
Full-time
Hybrid
New Grad, Entry Level
0+ years expMacy's is a storied company that has been part of America's fabric for over 160 years. As a Digital Customer Care Advocate, you will engage with our most valued customers through various communication channels, providing personalized service and resolving inquiries to enhance their loyalty and satisfaction.
Consumer GoodsFashionRetail
Responsibilities
Deliver hospitality and personalized service to Macy’s most loyal Platinum customers across phone, chat, and email, building meaningful relationships that drive long-term loyalty
Resolve complex inquiries—including orders, loyalty benefits, credits, accommodations, and urgent escalations—with confidence, empathy, and attention to detail
Guide customers through product discovery, make tailored recommendations, and suggest additional products to maximize satisfaction and sales
Share product knowledge, current fashion trends, and Macy’s promotions to provide credible, luxury-caliber advice in an engaging, approachable manner
Leverage analytical insights, creative problem-solving, and technical tools to meet or exceed sales goals and service KPIs
Follow through on commitments and maintain clear communication, restoring confidence when challenges arise
Consistently embody Macy’s values by fostering genuine connections, respect, and inclusivity with customers and colleagues
Maintain dependable attendance, punctuality, and flexibility to support all service channels as business needs evolve
Qualification
Required
Flexible and dependable, with availability including days, evenings, weekends, and holidays
Confident communicator with strong written and verbal skills, able to interact effectively with customers, colleagues, and supervisors
Customer-obsessed problem solver who thrives in a fast-paced, multi-channel environment and can manage multiple inquiries while delivering superior results
Passionate about fashion, trends, and services, with the ability to build authentic connections and make every customer feel valued
Inclusive, respectful, and collaborative, living Macy's values of diversity, belonging, and genuine care in every interaction
Analytical thinker with strong decision-making, research, and detail-oriented skills to ensure accurate resolutions and achieve business goals
Experienced in high-touch customer service and sales (minimum 6 months preferred; prior contact center, retail, or shared services experience required)
Technically proficient and comfortable navigating multiple applications, dual monitors, and Microsoft Office Suite tools
Knowledgeable about consumer protection guidelines, loyalty programs, and policies that enable exceptional customer resolutions
Preferred
Experienced in high-touch customer service and sales (minimum 6 months preferred; prior contact center, retail, or shared services experience required)
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
2026-01-17
2026-01-17
Company data provided by crunchbase