WOWSystems :: One Way Eleven · 1 day ago
Business Retention Spec-CC
Augusta, GA
Full-time
Onsite
Entry Level
1+ years expWOW! is a telecommunications company seeking a Business Retention Specialist to manage customer retention efforts. The primary responsibilities include processing MACD requests and using retention skills to retain business customers who are downgrading or disconnecting services while meeting renewal quotas and support metrics.
Human Computer InteractionMobile AppsSoftwareSoftware EngineeringWeb Design
Responsibilities
Field inbound calls by customers who want to disconnect services and review package for right size opportunities and use retention offers to retain customer’s business and protect company revenue
Field inbound calls by customers wishing to downgrade, and/or modify their existing services which include: Transfers, Change of Responsibility, Renewals, etc
Place outbound calls to customers who are up for contract renewal to retain their business and ultimately company RGU’s
Place outbound calls to customers who have recently left WOW for competitive or service issues and attempt to Win them back
Assess churn risk for existing business subscribers and target for retention efforts
Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
Work with existing business customers to analyze their business strategy and future growth plans/initiatives
Use independent judgment and discretion to review existing business accounts and determine actions for ongoing retention efforts
Responsible for independently building relationships and negotiating contract terms and rates for existing customers
Accurately complete paperwork associated with each customer order and/or request
Maintain retention quotas and tracking daily activity as established by the department manager
Use multiple software systems to track and manage business customers and have exceptional quality on data entry across all systems
Protect and grow revenue within existing customer base
Qualification
Required
High School Diploma or GED required
1-3 years successful sales experience
Ability to maintain a high level of confidentiality in dealing with customer information
Self-motivated and results-driven, as demonstrated by previous work experience
Ability to organize and maintain records of prospects and existing customers
Ability to follow a consultative sales approach, and understand/apply the entire sales process
Excellent communication and presentation skills
Ability to analyze and solve problems arising through customer interaction
Strong ability to navigate complex computer systems and effectively use a variety of software and e-mail applications
Strong ability to effectively and efficiently use a computer (keyboard, mouse, etc.) while interacting with the customer
Dependable attendance and punctuality are required as an essential function of the job
Preferred
College education in sales, marketing or business preferred
Experience in the telecommunications industry and prior B2B sales/service experience is strongly preferred
Bi-lingual skills are beneficial
Microsoft 365
Company
WOWSystems :: One Way Eleven
Wowsystems is an interactive software house. We develop interactive multimedia solutions for retail, museums, brands, tourism and many other markets.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase