Canon USA · 19 hours ago
Customer Communications Administrator III
Itasca, IL
Full-time
Onsite
Mid Level
$21.20/hr - $31.74/hr
4+ years expCanon USA is a leader in digital imaging and innovation, seeking a Customer Communications Administrator III to support Field Service Managers with administrative functions. The role involves ensuring balanced workloads among technicians and delivering excellent customer response times by handling inquiries and managing complex transactions.
Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools
No H1B
Responsibilities
Provides outstanding service to customers calling the dispatch team for service
Responds to routine customer inquiries via live call or Email as needed
Provides follow through on any special customer needs in a timely manner
Responsible for handling escalated situations
Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable
Balances workloads to meet customer service Level agreements. Contacts customers with updated estimated time of arrivals as needed
Responsible for the successful completion of complex transactions associated with high value customers
Coaches peers to improve response times and deliver exceptional customer experiences
Provides back-up phone support as needed
Responsible for working complex Oracle reports
Schedules installs and de-installs
Qualification
Required
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience
Experience in related field required
Strong verbal and written communication skills
Proficient in MS Office, strong attention to detail, organized and able to multitask
Preferred
Bachelor's degree preferred
Business Administration or related field preferred
Prior call center or dispatch knowledge preferred
May provide guidance to less experienced employees
May occasionally work a different shift due to business needs
Benefits
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
Company
Canon USA
Living and Working Together For The Common Good...
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Canada
Community Manager
Recent News
2026-01-20
GlobeNewswire
2026-01-19
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