DockMaster Software · 22 hours ago
Professional Services Specialist
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expDockMaster Software is the leading provider of innovative marina software solutions, and they are seeking a Professional Services Specialist to join their growing team. The role involves providing guidance in configuration, delivery, and training of their product, ensuring customers utilize DockMaster software effectively through documentation and training.
ComputerHardwareInformation TechnologyLogisticsRoboticsSoftware
Hiring Manager
Philip Brindley
Responsibilities
Conduct in-depth needs assessments to understand each client's unique business processes and requirements
Develop and execute customized implementation plans, ensuring timely and within-budget delivery
Configure and customize DockMaster software solutions to fit client needs, including data migration and system integration
Create high-quality presentation assets and facilitate comprehensive training for internal employees and external audiences across in-person and virtual formats
Work closely with the sales, support, and development teams to provide feedback and insights into customer satisfaction initiatives
Manage and create training classes, tutorials, and implementation documentation
Conduct online and in-person client training and fact-finding sessions
Stay up to date with all aspects of the Dockmaster software and assist with quality assurance testing
Manage multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards
Offer ongoing support to client's post-implementation, addressing any issues and promoting the adoption of new features and updates
Qualification
Required
2+ years' proven experience in Project Management, Software Implementation, or Training of DockMaster Software or equivalent
3+ years' experience in the Marine Industry, Boatyard Administration or Marina experience - preferably using DockMaster Software
Technical proficiency with business management software, CRM systems, and database management
Understanding of GAAP accounting methodology in AR, AP, and General Ledger
Experience with SQL, data analysis tools, and data formatting
Experience with jBASE
Ability to work in a fast-paced environment with new software updates regularly
Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction
Highly organized and can prioritize when required to balance multiple clients and business needs
Flexible, easily adaptable to change
Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences
Highly proficient with Microsoft Office products
Fluent in English, both written and verbal, is essential
Legally authorized to work in the US
Ability to Travel 50% of the time
This position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)
Applicants must be located within 2 hours of a major airport or 1 hour of a connecting airport
Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed
A valid passport, driver's license, and the ability to rent a vehicle are required
Benefits
Health insurance
401(k) with company match
Paid time off
Opportunities for professional development and career advancement
Company
DockMaster Software
DockMaster Software pioneered the marine management software industry, deploying DockMaster®, the first marine management system, in 1983.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase