Call Center Lead jobs in United States
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Renuity · 1 day ago

Call Center Lead

positionLandover, MD
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$58K/yr - $73K/yr
date2+ years exp

Closet America, a Renuity company, is a leader in home improvement, helping homeowners reimagine their spaces through custom organizational solutions. The Call Center Supervisor will lead a team focused on setting qualified appointments and managing daily call volume to ensure top-tier customer interactions while fostering a high-performance call center environment.

ConsumerResidentialService Industry

Responsibilities

Lead and coach a team of inbound/outbound call center representatives
Monitor lead flow and campaign performance to drive productivity
Conduct interviews, onboarding, and ongoing team training
Communicate promotional offers clearly and accurately
Monitor Five9 system and team metrics to ensure performance targets are met
Support team members in meeting daily appointment goals
Foster a positive and collaborative team culture

Qualification

Call center experienceFive9 proficiencyTeam leadershipCRM systemsOrganizational skillsCommunication skillsCoaching skillsTime managementGoal-orientedInterpersonal skills

Required

2+ years in a call center, customer service, or inside sales role (supervisory experience preferred)
Proven ability to lead and coach high-performing teams
Strong organizational and time management skills
Excellent communication and interpersonal skills
Proficient in Microsoft Office and CRM systems
Goal-oriented with a passion for team success

Preferred

Supervisory experience preferred
Experience with Five9 or similar call center platforms a plus

Benefits

Medical, dental, and vision benefits
401(k) with company match
Paid time off and paid holidays
Career development and advancement opportunities
Collaborative team culture with strong leadership support

Company

Renuity

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Renuity is a certified local home improvement providers throughout the U.S. It is a sub-organization of Titan Holdings.
location
Coral Gables, Florida, USA
people-size1001-5000 employees
web-link
http://renuityhome.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-06-03Acquired

Leadership Team

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Daniel Gluck
Chief Executive Officer
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Artemio Garza
Chief Growth Officer
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Company data provided by crunchbase