Access One Inc. · 6 hours ago
Technical Support Specialist
Tampa, FL
Full-time
Onsite
Entry, Mid Level
$24/hr - $27/hr
2+ years expAccess One Inc. is a business technology services and communications provider dedicated to world-class technologies and award-winning client experience. The Technical Support Specialist is responsible for providing front end technical support to Access One’s Telcom, Data, and Managed Services portfolio, managing trouble tickets, and interfacing with network partners to resolve service issues.
Public Relations
Responsibilities
Answer phone calls, respond to tickets/alerts as well as handle escalated issues in a timely fashion
Ability to work within a ticketing system
Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions
Provide necessary technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless
Provide essential technical support for HPBX/VoIP/UcaaS services/TDM /CAS/8XX/ 911/SIP
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
Technical Support for backup and disaster recovery solutions provided by Access One
Work jointly with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance
Qualification
Required
Minimum High School Diploma or equivalent
Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One
Minimal 2 years of experience in a similar role
Understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnostic skills of technical issues
Knowledge of IT applications, processes, software, and equipment
Knowledge of HPBX/VOIP/UcaaS systems strongly desired
Strong organizational and customer service skills
Interpersonal skills: such as communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Technical awareness: the ability to match resources to technical issues appropriately
Service awareness of all organization's main services for which support is required
Understanding of support tools, techniques, and how technology is used to provide services
Self-motivated with the ability to work in a fast-moving environment
Preferred
College level courses in IT or certification preferred
MetaSwitch experience a plus
Benefits
Comprehensive benefits: health, dental, vision
Matching 401k
PTO
Flexible work environment
Company
Access One Inc.
Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark Jozwiak
Chairman
Company data provided by crunchbase