IPG · 22 hours ago
Customer Service - Admin
Schaumburg, IL
Full-time
Onsite
Mid Level
3+ years expIPG is a global leader in packaging and protective solutions, seeking talented individuals to join their community. The Customer Service - Admin role involves data entry, maintaining tracking systems, providing customer assistance, and supporting accounts payable and receivable responsibilities.
ConsumerPackaging Services
Responsibilities
Performs data entry into the ERP system for purposes such as processing orders and accessing previous orders and special orders
Maintains internal tracking system and regularly updates quoting, sales orders, labor time, and engineering requests
Provide customers with quotes, shipment instructions, and delivery confirmation and status updates; research any other inquiries as requested
Enters purchase orders and quotes into the system and checks customer portals regularly for new purchase orders
Researches and responds to all customer inquiries for pricing, part ordering information, invoice information, issues, and order updates in a timely manner
Conveys customer questions and requests to the appropriate department and ensures a timely response
Assists in AP and AR responsibilities including posting invoices, responding to vendor inquiries, and collecting past due invoices
Develops and maintains extensive knowledge of products, use, and application of materials
Any additional duties assigned by the supervisor
Qualification
Required
3-5 years of experience in a similar role
High School Diploma required
High energy, strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with senior leadership, staff, and the public
Ability to anticipate needs and make sound decisions with minimal direction
Task oriented and able to drive completion of tasks within narrow timelines
Must be detail-oriented, results-driven and conscientious
Effective communication and interpersonal skills with a proven ability to work with cross-functional teams
Proven experience as an office manager, customer service representative or something related
Knowledge of office administrator responsibilities, systems, and procedures
Proficiency in MS Office (MS Excel and MS Outlook, in particular)
A creative mind with an ability to suggest improvements
Ability to effectively communicate with others, oral and written
Competent in maintaining excellent organization of records, files, databases, etc. including backing up files
Ability to establish priorities and manage multiple activities to meet deadlines
Able to complete assignments with attention to detail and the highest degree of accuracy
Have proficiency and experience using computer applications, including word processing, Smartsheet and spreadsheet programs
Ability to work collaboratively and maintain positive relationships with colleagues, and internal and external customers, and manage stressful situations with a positive attitude
Ability to work overtime as needed
Positive can-do attitude
Benefits
Competitive pay
Extensive benefits that support you and your family
Exciting career development opportunities
Ongoing training and the support you need to succeed
Company
IPG
Headquartered in Sarasota, Florida, IPG is a global provider of packaging and protective solutions across a diversified set of geographies and end-markets.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-03-08Acquired
1999-04-09IPO
Leadership Team
Pete Durette
Chief Executive Officer
Jeffrey Crystal
Chief Financial Officer
Recent News
Precedence Research
2025-11-20
Precedence Research
2025-10-16
Company data provided by crunchbase