Sherwin-Williams · 1 day ago
Key Account Manager
St Louis, MO
Full-time
Onsite
Senior Level, Lead/Staff
$109K/yr - $140K/yr
8+ years expSherwin-Williams is a company dedicated to inspiring and improving the world through its paints and coatings. The Key Account Manager will ensure customer satisfaction by managing strategic accounts, driving growth, and identifying new business opportunities while collaborating with various teams to enhance operations.
ChemicalManufacturingSales
Responsibilities
Build and maintain strong relationships at corporate and plant level with key decision-makers, purchasing contacts, and technical teams to deliver maximum customer value
Achieve commercial targets aligned with business strategies, including new business development, pricing, claims resolution, inventory control, and accurate forecasting
Serve as the primary liaison between the key account and Sherwin-Williams to ensure timely resolution of complaints, technical issues, and product performance concerns
Provide proactive feedback to Sherwin-Williams and customer paint manufacturing facilities, including coordinating technical assistance, troubleshooting, and facilitating product trials to ensure smooth operations and optimal coating performance
Collaborate with Technical Service teams to support product implementation and line trials
Develop and execute annual sales and strategic account plans in partnership with leadership and cross-functional teams
Support scale-up trials for new technologies to ensure successful market entry
Manage product complaints, coordinate resolutions, and ensure customer satisfaction through efficient communication and follow-up
Own financial performance of assigned portfolio, ensuring alignment with revenue and margin targets
Shape and execute sales strategies that align with broader business goals and customer needs
Collaborate with Marketing, Finance, and Pricing teams
Act as a senior escalation point for customer concerns, ensuring timely and effective resolution
Foster a customer-first mindset across the team, ensuring responsiveness and proactive engagement
Oversee inventory flow and cost management for assigned account
Navigate complex coating technologies (e.g., PVDF, SMP, Polyester, Acrylic, PVC, Epoxy, Alkyd) and multi-site operations
Ensure seamless communication and collaboration across stakeholders to maintain strong, long-term partnerships
Participate in Quarterly Business and Technical Review meetings with key account leadership to assess partnership status, address concerns, outline next steps, and identify improvement opportunities
Qualification
Required
Bachelor degree required; preferably in sales leadership, business management, sciences, engineering or liberal arts
Eight or more years of B2B industrial environment product/service sales experience
Five or more years of direct coatings or adjacent industry sales experience
Industrial coatings product and application familiarity
Background in technology, technical service and/or customer service
Experience with complex selling cycle experience strongly preferred; ability to think strategically and creatively with regards to complex selling situations
Possess solid project management skills to ensure proper defining of sales opportunities with specific and realistic requirements and timelines to ensure project success
Exhibits strong business acumen and skill set
Ability and experience collaborating with high-level decision makers
Significant ability to move initiatives and customer servicing needs forward within our organization as well as the customers' organization and across multiple internal functions
Exhibited ability to work cooperatively across all functions within the organization and successfully influence and persuade fellow employees to take action versus depending on position authority
Ability to communicate assertively, effectively and credibly across multiple levels of the organization; ability to present proposals with confidence
Exhibit excellent interpersonal skills and ability to build strong relations across a wide range of organizations and cultures
Proficiency in Word, Excel, Power Point, IBM iNotes, CRM (Salesforce preferred), etc
Effective written and verbal communication with team members and customers
Establishing and maintaining organization of schedules, meetings, time sheets, and resources
Customer orientation
Diplomatic attitude
Influencing customers
Negotiating with customers
Honesty/integrity
Adaptability/flexibility
Open-mindedness, willingness to accept change and new ideas
Decision-making
Self-motivation to work independently (with minimal supervision)
Problem-solving to address issues or concerns in a logical manner
Time management (prioritizing urgent matters)
Maintaining positive attitude, especially in the face of challenges
Personal accountability
50% or more travel requirement
Benefits
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
A wide range of world-class benefits designed for you
From retirement to health care, from total well-being to your daily commute—it matters to us.
Company
Sherwin-Williams
Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1964-02-11IPO
Leadership Team
Heidi Petz
Chief Executive Officer
Recent News
2026-01-22
The Motley Fool
2025-12-21
2025-12-05
Company data provided by crunchbase