Carvana · 1 day ago
Analyst, Workforce Management
Tempe, AZ
Full-time
Onsite
New Grad, Entry LevelCarvana is a company focused on innovative solutions in the automotive industry. They are seeking an Analyst for Workforce Management to provide insights for strategic planning and resource alignment within the Customer Care Department.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Gather, analyze, and interpret information and data for Advocate Team volume and productivity, by studying business functions, speaking with individuals, and using analytics, research methodologies, and statistical techniques
Create reports, specifications, instructions, and flowcharts to effectively communicate analyses, trends, and recommendations to operational teams and business leaders for maximizing Advocate Team staffing, meeting optimal service levels and abandonment rates
Create detailed business analysis, addressing problems, solutions and opportunities for the Customer Care Department
Create reports in Sigma using data from various sources and data points
Analyze and present trend analysis in a clear and concise manner to senior leaders verbally and with graphical representation as needed
Complete interval level forecasting and optimal schedule analysis
Provide training, oversight and coaching to Specialists as needed
Develop optimal schedules for new hires
Perform adjustments, maintain daily logs, and monitor advocate/team member adherence to schedule
Plans departmental offsites and events
Manage annual PTO allocations for multiple lines of business
Communicate with management when the volume is low and redirect employees to work on other activities to ensure productivity and daily goals are achieved
Generate daily, weekly, and monthly reporting for the Advocate Team (and leadership)
Qualification
Required
High School Diploma or GED Equivalent Required
Bachelors Degree Preferred
Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy
Strong experience with Microsoft Office, Google Suite, and database management systems
Ability to communicate and interact with others effectively in a professional, courteous manner
Ability to work flexible hours
Ability to read, write, speak, and understand English
Ability to work in an office environment, with extensive use of computers
Ability to pay strong attention to detail
Ability to multitask and prioritize effectively
Strong understanding of regulatory and reporting requirements
Ability to perform the job safely
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
Founded in 2012
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Shekita Hayes
Co-Founder/COO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Company data provided by crunchbase