Harness · 1 day ago
Customer Success Manager
Utica-Rome Area
Full-time
Onsite
Mid, Senior Level
$115K/yr - $125K/yr
5+ years expHarness is a leading AI-powered software delivery platform founded by Jyoti Bansal, aimed at helping teams build, test, and deliver software efficiently. The Customer Success Manager will drive customer outcomes, retention, and growth by facilitating onboarding, adoption, and renewal processes while maintaining strong stakeholder relationships.
Artificial Intelligence (AI)Developer ToolsDevOpsProductivity ToolsSaaS
Responsibilities
Drive adoption and outcomes
Build and run success plans tied to customer goals, milestones, and measurable outcomes
Establish a repeatable operating cadence that keeps onboarding and adoption moving
Monitor engagement and usage signals to proactively remove friction and drive progress
Deliver QBRs and EBRs that connect Harness usage to customer outcomes
Produce crisp BVR style recaps that document value delivered, risks, and next steps
Maintain stakeholder alignment across technical and executive audiences
Maintain clear renewal status, timeline, and risk posture across your portfolio
Surface risk early and coordinate action plans to keep customers on track
Partner closely with Sales to ensure renewals are proactive, clean, and value backed
Drive clear ownership and follow through on customer action items and escalations
Keep customer records accurate and current in Salesforce and Gainsight
Coordinate cross functional resources to unblock customers and stabilize outcomes
Qualification
Required
5+ years in Customer Success, Technical Account Management, or SaaS post sales
Track record of driving adoption, retention, and renewal outcomes in complex accounts
Strong executive ready communication and structured customer execution
Comfortable working across internal teams to drive results and resolve blockers
Excellent presentation skills, in addition to verbal and written communication skills
Proven effectiveness at leading and facilitating community and executive discussions
Ability to translate complex terminology into a clear set of actions and next steps
Self starter with an entrepreneurial spirit and can drive action in the face of ambiguity
Ability to work autonomously and to prioritize tasks, while managing a diverse workload
A valid authorization to work in the U.S
Preferred
Familiarity with DevOps and software delivery concepts (CI/CD, governance, reliability, developer workflows)
Benefits
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Quarterly Harness TGIF-Off / 4 days
Monthly, quarterly, and annual social and team-building events
Recharge & Reset Program
Monthly internet reimbursement
Commuter benefits
Company
Harness
Harness provides a software delivery platform that helps engineering teams build, deploy, and operate applications through a set of tools.
501-1000 employees
H1B Sponsorship
Harness has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (22)
2023 (10)
2022 (36)
2021 (6)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$775MKey Investors
Goldman SachsSilicon Valley BankNorwest
2025-12-11Series E· $200M
2025-12-11Secondary Market
2024-05-14Debt Financing· $150M
Leadership Team
Jyoti Bansal
CEO & Co-Founder
Nick Durkin
Field CTO - Global
Recent News
2026-01-21
Crosslink Capital
2026-01-20
DevOps.com
2026-01-16
Company data provided by crunchbase