Harris Computer · 4 hours ago
Customer Service Representative
New Jersey, United States
Full-time
Onsite
New Grad, Entry LevelHarris Computer is seeking a Customer Service Representative to provide exceptional support and assistance to policyholders, agents, and providers. The role involves interpreting contract benefits, answering calls, and ensuring accurate documentation while maintaining a professional demeanor.
Responsibilities
Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach
Provide claim status to policyholders or providers with a positive and professional approach
Answer calls as required by company policy in a helpful, professional, timely manner
Place outgoing calls as needed to provide or obtain information
Document (written/on-line) all calls while in progress
Transfer calls to employees in other departments as required to meet customer needs
Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail
Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards
Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts
Qualification
Required
Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach
Provide claim status to policyholders or providers with a positive and professional approach
Answer calls as required by company policy in a helpful, professional, timely manner
Place outgoing calls as needed to provide or obtain information
Document (written/on-line) all calls while in progress
Transfer calls to employees in other departments as required to meet customer needs
Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail
Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards
Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
Founded in 1976
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
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