Catholic Charities of Baltimore · 1 day ago
Manager of Community-Based Supports
Halethorpe, MD
Full-time
Onsite
Mid, Senior Level
$55K/yr - $55K/yr
3+ years expCatholic Charities of Baltimore is seeking a Manager of Community-Based Supports to lead the development and oversight of individualized services for people with intellectual and developmental disabilities. The role involves promoting independence, inclusion, and innovative service delivery through strong partnerships with staff, families, and community partners.
Health CareNon ProfitService Industry
Responsibilities
Oversees the development, implementation, and timely review of person-centered plans (PCPs) to ensure they reflect individual goals, meet regulatory standards, and remain responsive to changing needs
Monitors service effectiveness, adjust supports as necessary, and ensure services promote selfdetermination, choice, and community inclusion
Establishes and manages schedules and staffing patterns that meet individual needs while maintaining operational efficiency and required coverage
Monitors and optimizes service utilization and authorization management by analyzing trends, aligning PCPs with delivered services, and forecasting attendance; maintains at least 98% billing accuracy, achieves 95% monthly PCP-to-billing alignment, reduces service gaps and underutilization within established timeframes, and delivers monthly utilization forecasts within 5% variance to support informed staffing and operational decisions
Serves as the compliance lead for home and community-based DDA waiver services, ensuring adherence to DDA, COMAR, Medicaid Waiver, and internal policy requirements; maintains above 95% compliance on review indicators and achieves full readiness for DDA and CMS audits through timely completion of documentation and corrective actions
Ensures accurate, timely documentation of services, outcomes, attendance, and billing while overseeing 100% timely incident reporting, completing all critical investigations within required timeframes, and driving a year-over-year reduction in preventable incidents
Serves as the primary liaison for individuals, families, guardians, case managers, and community partners by providing clear, timely, and respectful communication, accurate information on service and housing options, and support in navigating available resources
Performs other duties as assigned
Qualification
Required
Bachelor's degree in human services, Social Work, Psychology, Special Education, or related field
Three (3) years of experience in developmental disabilities services, with two (2) years in a supervisory or management role and at least one (1) year of experience with community-based support
Maintains professionalism, discretion, and confidentiality while upholding ethical, person-centered, and rights-based practices
Demonstrates strong planning, organization, judgment, and problem-solving skills to manage workflow, meet deadlines, resolve conflicts, and respond effectively to high-stress or emergency situations
Provides effective leadership by engaging, motivating, supervising, and supporting staff to promote positive team dynamics and quality service delivery
Communicates clearly and respectfully verbally and in writing using person-first language and collaborating professionally with individuals, families, staff, and community partners
Ensures safe, dignified, and individualized support by monitoring risks, following protocols, and assisting with daily living needs in a respectful manner
Maintains proficiency with Microsoft Office, Outlook, Windows, and required systems such as LTSS and EVV to ensure accurate documentation, data entry, billing, and compliance
Works a flexible schedule including evenings, weekends, and on-call rotations to ensure program coverage and continuity
Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers' ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record
Preferred
Knowledge of Maryland DDA, Medicaid Waivers, and HCBS regulatory standards strongly preferred. Experience may be substituted for educational requirements on a 2:1 basis with the approval of the Administrator
Benefits
Health/Dental/Vision
Vacation/sick/holiday pay
403(b) Retirement Plan with a discretionary employer contribution
Tuition Advancement
Paid Parental Leave
Company
Catholic Charities of Baltimore
Catholic Charities of Baltimore compassionately cares for more than 160,000 people every year.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
M&T Charitable Foundation
2025-12-01Grant
Leadership Team
Angela Griffin
Talent Acquisition Partner
Annique V.
Talent Acquisition Partner
Recent News
Maryland Daily Record
2025-04-02
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