Sylvera · 1 day ago
Lead Customer Success Manager
United States
Full-time
Remote
Senior Level
$120K/yr - $140K/yr
5+ years expSylvera is a company that provides trusted ratings, tools, and data for carbon credits and carbon dioxide removal (CDR). They are seeking a mission-driven Senior Customer Success Manager to manage strategic enterprise relations in North America, ensuring client value and optimizing the customer lifecycle.
Artificial Intelligence (AI)Information TechnologyMachine LearningMarket ResearchSoftware
Responsibilities
Ensuring we define, track and deliver client value
Managing and optimising customer lifecycle, from onboarding through to renewal and expansion
Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services, and ensuring client feedback is brought back into our business
Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1
Owning and maintaining exceptional relationships with assigned accounts, champions and economic buyers
Qualification
Required
Has a minimum of 5 years experience in North America, working with large Enterprises in a commercial role that includes value-based, direct customer engagement
Either has experience working in carbon markets, or is actively keen to build domain expertise at speed
Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience
Has the ability to partner with Senior Director/VP level/Executive stakeholders and coordinate among multiple teams and strategic initiatives within a given customer
Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale
Previous experience may have been gained in: Consulting or Advisory, Customer Success, or Account Management
Cares deeply about the climate and ecosystems of the earth
Is open to business travel (up to 10%)
Benefits
Equity in a rapidly growing startup
Unlimited annual leave - and encouragement to actually use it!
4 weeks/year work from anywhere
Enhanced parental leave
Up to 20 days paid sick leave
No corners cut in having the best tech to do your job
Access to Mental Health support
Monthly team socials
Company
Sylvera
Sylvera develops machine learning-based tools to track the performance of carbon offsets.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$95.31MKey Investors
Balderton CapitalIndex Ventures
2024-12-07Series Unknown
2023-07-17Series B· $56.91M
2022-01-25Series A· $32.6M
Leadership Team
Allister Furey
Co-Founder & CEO
Thomas Herry
Vice President, Pre-Issuance Investment
Recent News
2026-01-09
Index Ventures
2026-01-05
2025-10-02
Company data provided by crunchbase