Rho · 19 hours ago
Client Service Associate
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
$58K/yr - $65K/yr
2+ years expRho is a modern banking platform designed for startups, providing a connected platform for managing finances. The Client Service Associate will support clients by addressing inquiries and resolving issues through various communication channels, while contributing to client satisfaction and service improvements.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Customer issue resolution: Address and resolve standard customer issues via chat, phone, and email during late evening shifts. Apply good judgment when handling cases independently
Service documentation: Document common client issues and resolutions to help build the knowledge base for the team
Feedback collection: Gather client feedback to help identify potential service improvements
Team communication: Effectively document and communicate ongoing issues to the day team for follow-up when needed
Process adherence: Follow established protocols and procedures for client service delivery
Qualification
Required
2+ years of experience in customer service, specific financial services or startup exposure preferred
Self-motivated with the ability to work independently during late evening hours with minimal supervision
Good judgment and decision-making skills when handling cases solo
Strong communication skills with the ability to explain complex concepts clearly to clients
Basic understanding of finance concepts: banking, credit cards, and accounting principles
Comfortable working in a fast-paced environment and adapting to changing priorities
Preferred
Bachelor's degree preferred
Company
Rho
Rho is a pharmaceuticals company that offers clinical drug development services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1984-10-24Angel
Leadership Team
Laura Helms Reece
Chief Executive Officer
Russ Helms
Chief Strategist
Recent News
2026-01-05
2025-11-15
Company data provided by crunchbase