DHL Express · 4 days ago
Duty Billing Lead Tuesday - Friday 10:00am - 6:30pm, Saturday 9:00am - 5:30pm
Erlanger, KY
Full-time
Onsite
Entry, Mid Level
2+ years expDHL Express is the world's leading delivery and logistics company, known for its commitment to empowering employees. The Duty Billing Lead role involves directing systems and processes for efficient revenue record management, ensuring timely customer invoicing, and maintaining customer master records for billing requirements.
Freight ServiceLogisticsSupply Chain ManagementTransportation
Responsibilities
Processes and prepares forms, documents and correspondence according to established procedures
Responds to billing questions and inquiries
Verifies a variety of data for accuracy
Researches/coordinates the resolution of incorrect, missing or unclear information
Resolves problems and raises highly complex problems as necessary
Edits billing data from documents such as manifests, invoices, Airway bills and computer-generated reports
Sorts, batches, distributes, and files documents according to established procedures
Inputs billing data from source documents using established procedures
Images billing documents including air bills, commercial invoices and other supporting documentation
Prepares invoices in a batch for entry into the imaging process
Renders invoices and manual reports for distribution to the Customer
Maintains open line of communication
May receive and distribute all incoming and outgoing mail and correspondence
Review and assign duties daily
Complete and update daily reports
Qualification
Required
HS diploma or equivalent required
Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
Good oral and written communication, problem solving, and interpersonal skills
Courteous and clear telephone voice
Preferred
Associate degree preferred
2 years of experience in customer service or billing preferred
Benefits
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Company
DHL Express
Leading the way in international logistics across an unparalleled network of 220 countries and territories.
Founded in 1969Mascot, New South Wales, AUS
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joakim E Thrane
CEO Central & South America - Americas Region Board Member
Richard Saavedra
Chief Executive Officer
Recent News
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