DHL Supply Chain · 1 day ago
Customer Service Supervisor
Memphis, TN
Full-time
Onsite
Mid, Senior Level
1+ years expDHL Supply Chain is seeking a motivated and organized individual for the role of Customer Service Supervisor. This position involves coordinating and supervising shifts, supporting staff activities, and serving as the primary interface for customer issues while ensuring compliance with company guidelines.
DeliveryLogisticsSupply Chain Management
Responsibilities
Coordinate and supervise the shift
Support staff activities on a daily and weekly basis
Provide an interface to the customer and follow up with operations to address customer issues
Review customer complaints with the warehouse management and/or transportation
Execute daily customer contract requirements and identify accessorial activity
Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
Ensure necessary documentation is completed and filed according with company and customer guidelines
Provide professional, safe, fair and secure work environment and direct daily activities
Lead support staff to increase productivity via improved work processes and associate development
Administer associate recognition programs as outlined in company/account/site guidelines
Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
Ensure value-added services for customers are completed as required
Qualification
Required
Bachelor's degree or equivalent experience, required
1-3 years of experience in a lead / supervisory / management position, required
Previous customer service and operations background, required
Preferred
1-2 years of logistics industry experience, preferred
Benefits
Excellent affordable insurance benefits (including health, dental, vision and life)
401K plan
Paid vacation
Holidays
Company
DHL Supply Chain
DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
Founded in 1969Westerville, Ohio, USA
10001+ employees
H1B Sponsorship
DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
unknown2005-12-14Acquired
Leadership Team
Hendrik Venter
Chief Executive Officer
Orkun Saruhanoglu
CEO Middle East & Africa
Recent News
Digital Commerce 360
2026-01-07
Company data provided by crunchbase