Latham & Watkins · 16 hours ago
Technology Support Analyst I
New York, NY
Full-time
Onsite
Mid Level
$90K/yr - $105K/yr
3+ years expLatham & Watkins is a global law firm consistently ranked among the top firms in the world. The Technology Support Analyst I will provide support for desktop and notebook systems, troubleshoot complex computing issues, and assist end users with various software applications.
Law Practice
Responsibilities
Troubleshooting problems involving hardware, systems software, and applications, troubleshooting a variety of symptoms to diagnose the actual problem, determining whether the problem is with technology or end-user training and problem solving
Providing assistance to end users for firm-approved applications using a variety of different methods with software including, Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
Keeping abreast of new technologies and reviewing appropriate technology media sites
Working with Intune and Blackberry Enterprise Server to support our mobile platform, quickly assessing situations, and providing solutions for remote access issues
Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Qualification
Required
A high school diploma, preferably a bachelor's degree in computer science or information systems
A minimum of three (3) years of technology support experience
Demonstrate expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage Work 10, and Litera ChangePro
Possess expert knowledge of standard hardware components and peripherals
Exhibit the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools
Troubleshooting problems involving hardware, systems software, and applications, troubleshooting a variety of symptoms to diagnose the actual problem, determining whether the problem is with technology or end-user training and problem solving
Providing assistance to end users for firm-approved applications using a variety of different methods with software including, Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
Keeping abreast of new technologies and reviewing appropriate technology media sites
Working with Intune and Blackberry Enterprise Server to support our mobile platform, quickly assessing situations, and providing solutions for remote access issues
Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Preferred
Experience in installations, upgrades, training, and technical documentation, preferably
Benefits
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Company
Latham & Watkins
Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.
1001-5000 employees
H1B Sponsorship
Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (66)
2023 (65)
2022 (52)
2021 (53)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Bobby Kolb
Chief Financial Officer
LeeAnn Black
COO
Recent News
2024-05-05
Latham & Watkins LLP
2024-04-24
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