DivergeIT · 3 days ago
Director of Consulting (MSP)
Torrance, CA
Full-time
Hybrid
Director/Executive
$145K/yr - $175K/yr
7+ years expDivergeIT is recognized for its innovative approach to IT consulting and managed services, helping organizations navigate digital transformation. The Director of Consulting will be responsible for business development, managing IT solutions delivery, and ensuring project profitability while leading a team of consultants.
Information ServicesInformation Technology
No H1B
Responsibilities
Achieve contribution margin targets of 51-55%+ across the consulting portfolio
Meet or exceed annual revenue realization targets
Deliver projects on time (95%) and on-budget (95%)
Manage project profitability through accurate scoping, resource allocation, and scope control
Lead, mentor, and develop a team of consultants and project leaders
Conduct regular performance evaluations and provide constructive feedback
Schedule, organize, and assign projects to optimize utilization and skill development
Build technical and consulting competencies to reduce single-point-of-failure dependencies
Oversee all active consulting engagements, ensuring adherence to scope, schedule, and quality standards
Establish and enforce standardized delivery processes, documentation requirements, and handoff procedures
Implement effective project communication plans with timely status updates to clients and stakeholders
Ensure smooth transitions from consulting engagements to managed services operations
Manage risk proactively identifying scope creep, resource constraints, and technical blockers early
Partner with sales on pre-sales activities: scoping, solution design, and effort estimation
Create, maintain, and revise project proposals including objectives, technologies, timelines, funding, and staffing
Participate in client presentations and training sessions to drive business growth
Identify opportunities to expand engagements and convert project work into managed services agreements
Identify emerging technological trends and make recommendations to business decision-makers
Develop repeatable consulting offerings aligned with our managed services capabilities
Drive continuous improvement in delivery methodology, tools, and client experience
Collaborate cross-functionally with Service Desk, Infrastructure, Endpoint, and Security teams
Qualification
Required
Managed Service Provider Experience (MSP)
Bachelor's degree in information technology or related field, higher education level preferred
7+ years of experience in MSP, professional services, consulting, or IT project delivery
7+ years in a leadership role managing technical teams
Experience productizing services: turning project work into repeatable offerings
Sales Pipeline Management: pre-sales experience, scoping, proposal development, client presentations
Demonstrated track record delivering projects on time, within budget, and at scale
Relevant certifications (PMP, ITIL, Microsoft, etc.)
Broad technical fluency across MSP domains: cloud (Azure), infrastructure, endpoint, security, backup/DR, networking
Familiarity with Microsoft 365 collaboration and productivity tools
Understanding of Cisco Meraki and general networking principles
Knowledge of managed services delivery models and IT service management
Strong project management skills with proven ability to manage multiple concurrent engagements
Excellent verbal and written communication—able to translate technical concepts for non-technical audiences
Financial acumen: budgeting, cost estimation, margin analysis, resource planning
Client engagement skills: building relationships, managing expectations, driving satisfaction
Process orientation with strong documentation discipline
Benefits
401(k) with matching once eligible
Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
Pet Insurance
Paid Time Off (Sick, Vacation)
10 Paid Holidays
Professional Development and Certification Reimbursement (with approval)
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
DivergeIT
DivergeIT helps make companies more agile & efficient, and, therefore, more profitable by the way our unique teams design, procure and support your Information Technology (IT) systems.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-09-15Acquired
Leadership Team
Jarrod Koch
CEO & Managing Partner
Company data provided by crunchbase