Emerald · 1 day ago
Director, Digital Marketing Fulfillment Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
$90K/yr - $100K/yr
5+ years expEmerald is seeking a strategic and detail-oriented Director of Fulfillment Operations to lead project management for all Digital Marketing Services campaigns and deliverables. The role involves overseeing end-to-end fulfillment operations, optimizing project management workflows, and managing a team of offshore fulfillment specialists to ensure seamless execution of client projects.
ContentEventsMarketing
Responsibilities
Oversee end-to-end fulfillment operations for all DMS projects, campaigns, and client orders
Design and optimize project management workflows, processes, and systems across the DMS team
Establish quality standards, delivery timelines, and operational KPIs
Identify operational inefficiencies and implement scalable solutions to improve team productivity and client satisfaction
Generate executive-level reporting on project status, team performance, and delivery metrics
Serve as Asana subject matter expert and primary platform administrator
Deploy Asana AI Teammates and AI capabilities to streamline operations and automate repetitive workflows
Build and maintain Asana workspace structures, including projects, portfolios, templates, and dashboards
Create advanced automation, rules, integrations, and custom workflows
Conduct regular audits of Asana usage and implement enhancements to improve visibility, consistency, and reporting
Develop and enforce naming conventions, tagging standards, and workspace governance policies
Create and maintain Asana training materials, documentation, and best practices for team adoption
Act as central coordination point between DMS team members, sales teams, customer success, and clients
Facilitate proactive communication across stakeholders to ensure alignment
Lead status meetings, project reviews, and manage escalations
Drive seamless project handoffs and execution across internal teams
Manage and develop a team of offshore fulfillment specialists
Establish workflows for offshore-to-onshore coordination and communication protocols
Standardize all offshore processes
Monitor team performance and provide coaching to enhance productivity
Foster a culture of accountability and operational excellence
Oversee intake, tracking, and fulfillment of all incoming client orders
Monitor project progress through lifecycle, ensuring on-time, on-budget delivery
Own SLAs and capacity planning
Proactively identify delays or bottlenecks and implement mitigation strategies
Coordinate resource allocation and workload balancing across the team
Qualification
Required
3+ years of intensive, hands-on Asana experience as primary daily tool
Proven expertise building automation, workflows, rules, forms, integrations, and custom fields
Advanced proficiency with Asana portfolios, dashboards, reporting, and templates
Experience training teams on Asana adoption and best practices
5+ years managing complex, multi-stakeholder campaigns in fast-paced environments
Experience managing and developing remote/offshore teams across time zones
Exceptional organizational, prioritization, and time management skills
Preferred
PMP, CAPM, Certified Scrum Master, or similar project management certification
Experience in agency, marketing operations, creative operations, or PMO environments
Track record of process improvement initiatives and operational transformation projects
Benefits
Unlimited vacation for exempt employees
Flexible working locations
401(k) plan with a company match
Medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits
Parental and caregiver leave
Dependent, commuter and FSA benefits
Professional development programs like Toastmasters
Mental wellness tools
Company
Emerald
Emerald create content to ensure that our customers are on the cutting edge of their industries and are continually developing their skills.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Emilie Lewis
Senior Vice President & Brand Leader, MJBiz
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