L'Oréal · 16 hours ago
Specialist - Employee Service Center
Tampa, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expL'Oréal is a leading beauty company that has been dedicated to innovation and quality for over a century. The HR Specialist will deliver customer service excellence, partnering with Human Resources and Payroll professionals to provide support to the employee population at L'OREAL USA and SalonCentric.
BeautyConsumer GoodsCosmetics
Responsibilities
Answer and field all types of calls that come in – provide assistance and/or direction
Closely partner with Payroll team as it relates to day-to-day support
Field employee and HR payroll questions to properly direct them to the right resolution
Audit/review and approve all transactions to ensure data quality and integrity to enable accurate data
Provide One HR expertise and support to the HR community and employees
Tuition Reimbursement processing
Employee Verifications
Policy Questions & Compliance and Policy Acknowledgements
Qualification
Required
Must be fluent in French (spoken and written)
Associate's or Bachelor's degree in Human Resources or a related field preferred
relevant HR Operations experience
2-3 Years of Experience
Job Specific Experience/Skills
Strong organizational and time management skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite and HR software
Ability to work independently and as part of a team
Strong customer service skills
Knowledge of HR policies and procedures
Ability to handle confidential information with discretion
Physical requirements of the role
Sitting at desk
Wearing headset for extended period of time
Typing
Occasional lifting up to 25lbs
Preferred
Technical Skills (i.e., SAP, MS Office, etc.)
Service Now or other relevant Case Management tool
Success Factors or other relevant HRIS
Contact center, Automated Call Distribution (ACD) handling
Advanced Degree
Relevant Industry Certifications
Benefits
Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
Employee Resource Groups (Think Tanks and Innovation Squads)
Access to Mental Health & Wellness Programs
Company
L'Oréal
No.1 Beauty Group Worldwide. No.1 most innovative company in Europe (Fortune's ranking).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Greenberg
CEO L’Oréal USA and President, North America Zone
Haley Cohen
Chief of Staff to the CEO of L’Oréal USA
Recent News
2025-11-14
2025-11-03
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2025-11-01
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