Hopebridge · 1 hour ago
Customer Service Representative
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrHopebridge is one of the nation's largest autism therapy providers in the United States, dedicated to improving the lives of children and families affected by autism. As a Customer Service Representative, you will handle ABA and outpatient referrals, respond to inquiries from various stakeholders, and build meaningful relationships with patients and families.
ChildrenHealth CareMedical
Responsibilities
Facilitate effective and efficient resolutions to patient questions regarding the onboarding experience
Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources
Clearly articulate Hopebridge value proposition and help guide potential clients to become patients
Enter information and log calls accurately and timely
Monitor all tasks using workflow software and meet the deadlines associated with tasks
Qualification
Required
High school diploma or equivalent required
Strong data entry skills such as basic software skills, proficient typing speed and skills, and excellent written and verbal communication skills required
Must be a fast-paced, independent, motivated self-starter with a drive to succeed
Ability to manage multiple moving parts simultaneously, and impact our people, customers, and financials
Benefits
19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
Health, vision, and dental insurance
Short and long-term disability insurance
401K retirement options with company match
Company
Hopebridge
Hopebridge Autism Therapy Centers offers a wide range of outpatient services designed to meet the needs of children requiring behavioral diagnosis and applied behavioral analysis (ABA), occupational, feeding, and speech treatments in center, home and school settings.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$28.45MKey Investors
Baird CapitalWhite Oak Global Advisors
2019-05-06Acquired
2017-11-11Series Unknown· $22.5M
2017-09-26Series Unknown
Leadership Team
Kimberly Strunk
Founder & Head of Clinical Strategy
Recent News
Behavioral Health Business
2025-03-27
GlobeNewswire News Room
2024-11-05
Company data provided by crunchbase