Client Support Engineer 1 jobs in United States
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InfoHedge Technologies LLC · 9 hours ago

Client Support Engineer 1

positionFairfax, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

InfoHedge Technologies LLC is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. The role involves implementing, integrating, and supporting computer systems in a mission-critical response operations environment while providing first-level support for customer technology problems.

Financial ServicesHedge FundsInformation Technology
badNo H1Bnote

Responsibilities

Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
Install OS; test configuration; run diagnostics
Configure computers and devices for network
Image computer systems
Install updates and scripts
Run diagnostics, repair and test computer equipment/devices
Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
Properly escalate and document unresolved queries to the next level of support
Regularly maintain internal service ticket and time entry information

Qualification

Windows OS experienceTechnical supportNetworking knowledgeCustomer service experienceWillingness to learnOral communicationWritten communicationTeam player

Required

Some college or equivalent experience; technical coursework
Entry level with some prior experience providing technical support in a business environment
Windows OS experience
Hands on and practical knowledge of networks and computer systems
Excellent oral and written communications skills with customers and peers; tactful and effective customer communications
Strong team player
Ability and willingness to evaluate and learn new technologies and apply them effectively
Previous position with customer service experience

Company

InfoHedge Technologies LLC

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InfoHedge Technologies is a premier Infrastructure-as-a-Service (“IaaS”) Managed Service Provider (“MSP”) to financial services community.
dateFounded in 2005
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.infohedge.net

Funding

Current Stage
Growth Stage
Total Funding
unknown
2018-07-11Acquired
Company data provided by crunchbase