Crossover · 7 hours ago
L2 Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is an educational support organization that leverages AI to enhance learning and streamline operations. They are seeking an L2 Support Engineer to provide exceptional customer support by combining technical judgment with AI capabilities to resolve complex issues that AI cannot independently handle.
Information Technology & Services
Responsibilities
AI-Augmented Customer Resolutions: Investigate complex tickets escalated from AI systems, deploy human judgment where AI capabilities fall short, and subsequently enhance the AI system by addressing those gaps
Combine technical human judgment with AI capabilities to provide exceptional customer support, concentrating on sophisticated issues that AI cannot yet independently resolve
Qualification
Required
Must be located in North or South America
Minimum of 3 years total experience in a technical customer support role
Fundamental coding skills for troubleshooting and bug resolution purposes
Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you have only used LLMs for research, learning, brainstorming, or content generation, that will be considered insufficient
Troubleshooting Skills: Translating complex issues into simple terms, demonstrating robust problem comprehension, recommending appropriate troubleshooting strategies, proposing multiple solution paths, and displaying attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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