Zoom · 1 day ago
ZCX Strategic Alliance & GTM SI Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
$126K/yr - $277K/yr
10+ years expZoom is a company focused on enhancing collaboration through its innovative products. They are seeking a Strategic Alliance & GTM SI Lead to drive the growth of their Customer Experience solutions by developing and executing strategic alliances and go-to-market strategies. The ideal candidate will work cross-functionally to align various teams and ensure measurable business outcomes.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Lead Zoom's CX Strategic SI Alliance GTM to accelerate the growth of Zoom CX
Cultivate strong, trusted relationship with partner executives, sales, and technical teams
Partner with key stakeholders within Sales, Biz Dev, Marketing, Channel, Product & Services to align on and secure support of these initiatives while owing the overall program development and success
Develop and implement joint sales plays, marketing campaigns (demand gen, events, content), and account planning
Support the programmatic execution of partner enablement/training on the ZCX product/solution to build their capability and drive mutual revenue growth
Serve as a subject-matter expert on CX platforms inclusive of Contact Center and conversational intelligence, maintaining deep knowledge of products, competitors, and market trends
Work in tight collaboration with Strategic Alliance Points of contact to activate joint GTM motions that drive synergies and consistencies with how we jointly deliver value to the market
Realize success through development of strategy and precision in execution
Define GTM Narratives anchored against product capabilities to advance the strategic partnership forward with activation motions in place
Provide executive-level insights and analytics on performance metrics, adoption, and impact of these strategic initiatives
Qualification
Required
10+ years of experience within the Contact Center Market with proven success in the following disciplines: Strategic Alliances, Sales & GTM strategy, CX solution development, and Consulting development
Proven Experience of working with strategic alliances and a track record of success for activating including realizing growth from GTM motions
Extensive knowledge of the Contact Center and conversational intelligence space
Prior experience at a systems integrator or management consulting firm, combining delivery and business development leadership with the ability to shape and execute GTM motions
Demonstrated ability to lead cross-functional teams and drive measurable business results
Evaluate complex processes and apply critical thinking to develop new systems that improve workflow and execution
Self-motivated, adaptable, and effective in fast-paced, dynamic environments
Willingness to travel domestically as required
Strong presentation and communication skills at all levels of the organization - from evangelizing programs to individual contributors to presenting at C-Suite QBRs
Strategic Thinking: Ability to translate business goals into actionable GTM and enablement strategies
Collaboration: Skilled at building alignment across diverse teams and functions (Internally and Externally)
Execution Excellence: Strong project management and organizational skills to deliver high-impact initiatives
Communication: Exceptional ability to craft and deliver compelling sales narratives and training content
Innovation: Continuous improvement mindset focused on optimizing processes and driving growth
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase